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Ski & Ride School Location Manager

Date:  Aug 4, 2022
Location: 

Ludlow, VT, US

Company:  Okemo Mountain Resort
Shift Type:  Winter Seasonal 2022/2023

Come work and play in the mountains!  Whether it’s your first time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. 

 

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development program, and wellness benefits to fuel your success. 

 

Join us to create your Experience of a Lifetime!

 

Job Benefits

  • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons  
  • MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities 
  • 401(k) Retirement Plan  
  • Employee Assistance Program 
  • Excellent training and professional development 
  • Referral Program 

 

Seasonal Full Time roles are eligible for the above, plus: 

  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (after eligible employees work 500 hours) 
  • Free ski passes for dependents 
  • Critical Illness and Accident plans 

 

 

 

Job Specifications:

  • Shift & Schedule Availability: Winter Seasonal, Full Time
    • Begins 9/1and concludes 5/1

 

Summary     
The Location Manager is responsible for the overall quality of the guest and employee experience at the Ski & Snowboard School. In addition, they are accountable to the financial success of the location and contributes to the financial success of the department. This is accomplished by focusing on the guest, the community, the employee, the company, personal development, and job‐specific responsibilities. The Location Manager is also responsible for developing innovative ideas to re‐imagine operational efficiencies and drive customer satisfaction.
 
Essential Job Responsibilities

  • Direct and monitor quality of overall products and staff at the location, including instructor, supervisor, to ensure exceptional guest experience, alignment with Resort and Company goals, financial success, development of future products/programs, hiring, and professional growth of all.
  • Work directly with school and resort management team and provide tools, training, and tactics to ensure the quality of products and services for our guests. Provide feedback, growth and leadership opportunities, and appropriate training to develop product managers and supervisors. Meet and greet guest daily and role model exceptional guest service. Resolve guest concerns. 
  • Use feedback from school and resort Net Promoter Scores, Guest Satisfaction Survey results and Employee Engagement Survey results to drive program initiatives.
  • Work with the other leaders, General Managers, and Director to support and achieve quality, financial, and safety targets, and overall Ski & Snowboard School, Resort, and Company goals.
  • Help create and implement the training plan and monitor the quality of training for all the functions of the children’s school. Work with the Training Product Manager and training team to evolve and improve training for support staff, instructors and management.
  • Role model, lead and support School, Resort, and Company safety programs. Stay current on guest and employee health and safety regulations. Responsible for following up on and tracking worker's compensation incidents and claims.
  • Know and model the School teaching system and guest service guidelines and be prepared to lead clinics and teach the public if necessary. Actively seek information about industry trends, competitions, and events, and remain involved with professional organizations (PSIA/AASI).
  • Maintain effective working relationship with private clubs and lodges in the area to help deliver a seamless, exceptional guest service experience.
  • Monitor and maintain quality and appearance of buildings, sales facilities, base of mountain, on mountain facilities, terrain based learning areas, the ‘yard,’ signage and program imaging, teaching terrain and locker rooms.
  • Maintain a global view for managing and improving the location. Work closely with the General Manager to make operational adjustments and contribute to innovations for the entire School.

 
Job Requirements

  • High School Diploma.
  • Ski School Supervisory experience: 1-3 years required
  • Minimum of three years as a full-time instructor for a recognized ski/snowboard school.
  • Have current professional instructor certification. PSIA/AASI Level 3 strongly recommended.
  • Must be able to speak, read and write English fluently. Verbal communication in person and via telephone with guests, instructors and management is required.
  • Knowledge of RPOS, Guest Connect, and Proconnect preferred
  • Proficiency with Microsoft Office Suite 

    

 

The budgeted range starts at $50,000 - $75,000.  Actual pay will be adjusted based on experience.

 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

 

Requisition ID 447608