Loading...
 
Share this Job

Ski & Ride School Supervisor - Okemo

Date:  Nov 19, 2021
Location: 

Ludlow, VT, US

Company:  Okemo Mountain Resort
Shift Type:  Winter Seasonal 2021/2022

At Okemo, we’ve got 2,200 vertical feet of positive outlook and it shows. Culture is what we teach. And service with a smile is the linchpin of our philosophy. Every interaction with our guests-on and off the mountain, Adventure Zone and at the Evolution Bike Park, is an opportunity to turn a skier, rider, golfer, or recreational enthusiast into a lifelong member of our family. Our employees reflect this attitude by having fun doing what they do best: creating a memorable recreational experience! www.vailresortscareers.com
 

As of Nov. 15, 2021, Vail Resorts will be requiring all employees across North America to be vaccinated for COVID-19.

 

The Ski and Ride School Supervisor is responsible for creating a welcoming impression by leading the resort priorities and modeling our company & values. This is achieved through the focus on quality control, guest and employee relations, staff performance and development, financial responsibility, communication, teamwork and administrative duties. He or she will supervise operations of programs, indoor and outdoor facilities/ teaching areas and will oversee daily staffing and lesson assignments. This position will work with the Director, Senior Manager, Managers and Administrative Assistants as well as all other resort departments to ensure efficient management of the department and that all stakeholder needs are consistently met.

 

RESPONSIBILITIES:

  • Utilize available resources to monitor and maintain the quality of the teaching standards of our Instructors.
  • Manage staffing levels to daily guest reservations and labor margins.
  • Monitor and review employee performance with other supervisors and individual instructors on a regular basis.
  • Work with the Senior Manager and Managers to support and achieve Guest Experience targets for the success of the overall Ski & Ride School.
  • Resolve guest complaints by utilizing guest service guidelines and accommodate special requests when appropriate.
  • Understand, lead and model safety standards within the department.
  • Ensure Instructors are knowledgeable about our product lines, company policies and procedures, and work schedules.
  • Establish and review mutual seasonal goals and performance objectives with each instructor, providing feedback and coaching.
  • Communicate effectively with leadership, peers and other departments to create an environment of support and trust that will benefit staff and guests.
  • Understand, lead and model the Company's mission, vision and values.

 

REQUIREMENTS:

Required:

  • High school diploma or equivalent
  • Minimum of one year working in a Ski & Snowboard School
  • PSIA/AASI Level 1 certification
  • Microsoft Office proficiency
  • Fluent in all aspects of the English language
  • Excellent communication and guest service skills
  • Familiar with proper techniques regarding the lifting and handling of children
  • Advanced to expert level skiing/ snowboarding skills
  • Must be able to work in a high alpine environment
  • Must work well in a team
  • Must be able to work holidays and weekends
  • Offers may be contingent upon a post offer background check and reference checks

 

Preferred:

  • PSIA/AASI Level 2 or 3 certification
  • RPOS experience
  • College degree/ experience in a relevant field
  • Minimum of one year of supervisory experience

 

Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 
 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 332092


Nearest Major Market: Hanover