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Rental Store Manager

Date:  Feb 28, 2023

Ludlow, VT, US

Company:  Okemo Mountain Resort
Shift Type:  Year Round

Create Your Experience of a Lifetime!


Come work and play in the mountains!  Whether it’s your first time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. 


With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. 


Job Benefits:

  • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons  
  • MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities 
  • 401(k) Retirement Plan  
  • Employee Assistance Program 
  • Excellent training and professional development 
  • Referral Program 


Full Time roles are eligible for the above, plus: 

  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
  • Free ski passes for dependents 
  • Critical Illness and Accident plans 


Job Summary:

Service is this foundation of everything we stand for at Vail Resorts and our rental employees are no exception to this experience of a lifetime. Responsible for providing high end customer service and store support, our Rental Management staff are knowledgeable representatives of our brand and culture inside our retail stores ready to assist with any of our customers questions and provide premium product. 


Job Specifications: 

  • Shift & Schedule Availability: Full Time / Year Round
  • Skill Level: Advanced 
  • Outlet: Okemo
  • Location: Ludlow, VT
  • The expected range is [[$50,000 - $60,000 + annual bonus]].


Job Responsibilities: 

  • Oversee store operations and performance maintaining up to date knowledge of products and trends to forecast future performance and store needs 

  • Monitor inventory and cash handling to ensure compliance and minimize shrink  

  • Maintain administrative responsibilities including staffing, budget, paperwork, and reporting 

  • Review and document employee performance and behavior to provide meaningful feedback and direction, providing recognition or correction action if necessary 

  • Partner with leadership to gather feedback and input on store performance, training, and continuous improvement opportunities. 

  • Ensure excellent customer service through timely response to customer questions, suggestions, complaints, and recognition by management 

  • Other duties as assigned, including specialty areas like merchandising and rentals 


Job Requirements:

  • High School Diploma or GED Equivalent; Bachelor’s Degree in a business-related field preferred 

  • 3+ years of retail supervisor experience; ski industry preferred.  

  • Strong computer literacy including Microsoft applications preferred    

  • Ability to work a flexible schedule including nights, holidays, and weekends 

  • Must be able to communicate fluently in English  


The expected pay range is $50,000 - $60,000 + annual bonus. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.


Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.


Requisition ID 492824