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Property Manager, Okemo

Date:  Mar 29, 2021

Ludlow, VT, US

Company:  Okemo Mountain Resort
Shift Type:  Year Round

Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 


The Property Manager role is a very fast-paced, hospitality-focused, community association, and rental management position, in a resort environment. The position works closely with the Senior Property Manager to deliver the Vail Resorts mission of Experience of a Lifetime to owners, guests and commercial tenants. Success in this position includes strong financial performance, well-maintained properties and satisfied boards, homeowners and guests. A successful candidate will be able to demonstrate an ability to work through multiple, complex issues with multiple stakeholders simultaneously - sometimes with competing interests and priorities. Candidate must be energized by working in a complex, demanding and dynamic environment.  No two days look the same in community association management. 


Job Responsibilities:

  • Provide exceptional service to boards, homeowners and guests, quickly addressing feedback in a professional and complete manner.
  • Consistent task and project tracking, follow through and progress reporting to key stakeholders.
  • Build and maintain relationships with homeowners, boards and associations.
  • Support executive board meetings, annual members' meetings and special meetings.
  • Support further development of a collective team and systems that build and maintain relationships with homeowners, boards and associations.
  • Foster and reinforce partnership between critical internal departments, especially Engineering and Rental Operations Management
  • Champion quality standards in all areas of the business with team and Homeowners.
  • Learn and administer all owner privilege programs
  • Learn and administer all RCI activity for owners
  • Distribute Rental Management Agreement (RMA) annually
  • Create and distribute interval calendars annually
  • Monitor RMA space holds Maintain accuracy on owner information in all systems
  • Perform quality inspections on individual units daily
  • Learn and administer space available (Space A) program
  • Attend all owners meeting
  • Assist Front Office Manager in front desk staff training
  • Learn and be familiar with owner declaration/bylaws and RCI policies and procedures
  • Develop and present owner service portion of orientation program
  • Exercises use of discretion and independent judgment with respect to department operations: assists with the operation of the department from an administrative level: has authority to interpret and implement policies and procedures of the department. 


Job Requirements:

  • Expertise in PMS
  • Strong financial skills
  • Exemplary guest service skills
  • Strong training skills
  • Microsoft Excel and Word
  • Strong interpersonal skills
  • Strong team orientation
  • Ability to effectively communicate over the phone
  • Ability to spend long period seated at a desk
  • Ability to access information from a computer
  • Ability to work at a computer for extended periods
  • Ability to work weekdays, weekends and holidays
  • Ability to lift 25lbs
  • Minimum 3 years of related experience
  • Valid driver’s license


At Okemo, we’ve got 2,200 vertical feet of positive outlook and it shows. Culture is what we teach. And service with a smile is the linchpin of our philosophy. Every interaction with our guests-on and off the mountain, at the golf courses, Adventure Zone and at the Evolution Bike Park, is an opportunity to turn a skier, rider, golfer, or recreational enthusiast into a lifelong member of our family. Our employees reflect this attitude by having fun doing what they do best: creating a memorable recreational experience! www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 297671

Nearest Major Market: Hanover