Create Your Experience of a Lifetime!
Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.
With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.
Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
Job Benefits
- Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging, food, gear, and mountain shuttles
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
- Referral Program
Full Time roles are eligible for the above, plus:
- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans
Job Summary:
As an Office Services team member, you will play a key role in supporting the Owner Services team and Property Manager by managing owner related communication, financial reporting, and operational activities related to Condo and HOA owners. You will be responsible for maintaining and tracking all owner-related information, handling financial reporting tasks, assisting with billing inquiries, and facilitating the resolution of any HOA-related issues. This position requires a high level of organization, attention to detail, and the ability to communicate effectively with owners regarding HOA matters, and financial updates.
Job Specifications
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Expected Pay Range: $22.00 - $28.00 / hour, Dependent on experience and a variety of factors
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Shift & Schedule Availability: Full Time, Year Round (10 Month)
Job Responsibilities:
- Owner Communications: Serve as a point of contact for all HOA-related inquiries. Communicate regularly with owners via email and phone regarding HOA updates, and any other related matters. Ensure timely and accurate responses to owner inquiries.
- Financial Reporting & Billing: Assist in the preparation of financial reports related to owner accounts, including rental revenue, fees, dues, and expenses. Track and manage payments for owner services, including those outlined in rental agreements and HOA documents. Collaborate with the Property Manager to ensure all financial records are upto-date and accurate.
- Expense Tracking & Reconciliations: Maintain accurate records of all financial transactions involving the HOA and property services. Reconcile accounts regularly and report discrepancies to the Property Manager for resolution.
- Rental Revenue Management: Support the tracking of rental revenue generated from owner properties, ensuring that all relevant information is recorded and communicated to owners. Provide detailed reports on rental performance and financial status as needed.
- HOA Billing & Fee Management: Assist in managing billing for HOA fees, dues, and assessments. Ensure that all financial obligations are accurately invoiced to owners and resolve any billing discrepancies. • Owner Service Coordination: Address any service requests or issues raised by owners regarding financial resolution, and ensure they are handled in a timely and efficient manner.
- Documentation & Information Organization: Keep organized records of all communications, financial documents, and owner service requests. Maintain shared file systems for easy access by the Property Manager and Owner Services team.
- Reporting & Administrative Support: Generate and provide regular reports on owner accounts, HOA financials, and property performance. Assist the Property Manager with administrative tasks, such as coordinating meetings and preparing documents for owner communications or meetings.
- Team Collaboration: Work closely with the Property Manager and Owner Services team to ensure seamless coordination across tasks and properties. Ensure that all relevant information is communicated across the team to maintain consistency and high service standards.
The expected pay range is $22.00 - $28.00. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID 506320
Reference Date: 11/14/2024
Job Code Function: Office Services
