Share this Job

Department Manager - Housekeeping, Okemo


Ludlow, VT, US

Company:  Okemo Mountain Resort
Shift Type:  Year Round

Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 


Job Type: Year Round
Job Classification: Full Time
Location: Okemo, VT

Job Summary:

Responsible for managing the daily operations of the Housekeeping department, including the laundry, to ensure the highest levels of cleanliness and guest satisfaction are maintained. This position will provide supervision of guest rooms and public areas, and direction for all housekeeping activities including scheduling, staffing, room inspections, training and development of employees.  This person will also be responsible for the deep cleans, tracking of lost and found, inventories, owner housekeeping billing, guest services,pre-cons and client representation as well as all offsite rental operations housekeeping. 


Job Responsibilities:

  • Housekeeping management of rental properties and homecares
  • Owner billing and satisfaction
  • Guest Services, including guest follow up, rebound reports and client representation to group contacts
  • Public Area, lobby, landings, storage closets and guestroom cleanliness. 
  • Brand standards passing score, auditing and maintaining this standard in all hotel areas
  • High level of productivity
  • Staffing and training, scheduling
  • Capital planning, budgeting and forecasting
  • Linen inventories x2 annually
  • Manage your expenses and labor costs including temp labor and H2B labor
  • High level of organization with owner billiing on time, out of order communications and guest follow ups
  • Uniform system management and tracking/inventory
  • Laundry operations(staffing, training, purchasing)
  • High level of accountability for training and standards
  • Provides supervision and direction for all Housekeeping activities of the hotel to ensure the highest levels of cleanliness and guest satisfaction are maintained.
  • Exhibits a professional demeanor through appearance and by maintaining a positive attitude toward all employees and guests.
  • Monitor house count and make staffing adjustments accordingly.
  • Analyze data and compile reports on expenditures, wages, labor, supplies, etc. in relation to hotel financial forecasts and budget. 
  • Distribute and delegate work load to guarantee maximum production and guest satisfaction with minimum outlay of expenses in terms of labor and materials. 
  • Continuous visual inspection of guest rooms and public space areas including restaurants, lounges, meeting rooms, etc.
  • Celebrates successes and publicly recognizes the contributions of team members.
  • Investigates complaints, evaluates corrective actions, and implements plan to resolve and de-escalate conflicts.
  • Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for employees and ensuring proper labeling of hazardous supplies in accordance with OSHA regulations.
  • Communicate effectively, both verbally and in writing to provide clear direction in assigning and instructing housekeeping and laundry staff in details of work. 
  • Manage finances of housekeeping and laundry operations including budget and inventory controls.  Establish and maintain adequate supplies for efficient operation of the department.
  • Prepares professional correspondence for customers, internal booking reports and file maintenance.  Prepares and adheres to department budget. 
  • Provide staffing, training, counseling and performance reviews for the housekeeping department.
  • Ensures employees understand expectations and parameters.
  • Evaluate condition of furniture, fixtures, decor, etc.  Make recommendations and assist in the coordination of rehab projects.
  • Develops strong working relationships with other department managers and directors to ensure communication and teamwork is at an optimum.
  • Complies with all Resort policies, procedures and standards of operation.
  • Empowers associates to provide excellent customer service.
  • Ensures the Housekeeping Department leads the charge in regard to recycling efforts and environmental initatives. 
  • Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
  • Performs any additional tasks or projects as required.


Job Requirements: 

  • High school degree, bachelors preferred
  • minimum of 2 years in guest service
  • minimum of 2 years in a leadership position
  • Proficient with Microsoft Word, Excel, Outlook
  • Spanish preferred


At Okemo, we’ve got 2,200 vertical feet of positive outlook and it shows. Culture is what we teach. And service with a smile is the linchpin of our philosophy. Every interaction with our guests-on and off the mountain, at the golf courses, Adventure Zone and at the Evolution Bike Park, is an opportunity to turn a skier, rider, golfer, or recreational enthusiast into a lifelong member of our family. Our employees reflect this attitude by having fun doing what they do best: creating a memorable recreational experience! www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 234107

Nearest Major Market: Hanover