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Lead Housekeeper - FT - Year Round

Date: Jul 31, 2019

Location: Ludlow, VT, US

Company: Vail Resorts

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

 

Responsibilities:

  • Inspect a minimum of 25 cleaned rooms on a daily basis, condominium and public spaces with accurate and consistent reporting, with willingness and ability to hold front line staff accountable for high standards
  • Must be willing to work a minimum of one (1) evening per week to supervise evening staff/assist with evening projects
  • Front line/hands-on housekeeping duties and cleaning of condominium units (limited in winter season, although often in the summer and fall seasons as needed and requested by manager)
  • Implementation of staff training for assigned staff along with ongoing coaching and development as needed, as approved by Manager, Division Manager and Human Resources
  • Provide thorough inventory and restocking of housekeeping items as needed
  • Assume Manager on Duty (MOD) status of the department in the absence of the Director of Housekeeping Services, Executive Housekeeper, and Assistant Executive Housekeeper
  • Assist Manager with the following administrative responsibilities:
    • Run daily housekeeping reports in the morning and as needed
    • Ensure crews get daily assignments and begin daily work as scheduled
    • Update room status and coordination with front desk as needed
    • Handle billing of work completed, scheduling of work and ordering of supplies (for re-use and re-sale) as needed
    • Close and efficient monitoring of operating costs
    • Assist with interview process as needed
  • Provide accurate reporting with appropriate commentary
  • Assist with deep cleans and deep clean inspections in whatever capacity is needed
  • Maintain quality control, speed and efficiency standards, and neat employee appearance
  • Accurate processing of end of day paperwork, and proper execution of closing procedures for assigned areas
  • Log all missing items and maintain catalog of lost and found
  • Set and maintain a positive and respectful attitude towards both internal and external guests

 

Skills:

  • Ability to work in a fast paced environment
  • Ability to communicate with owners, guests and staff effectively via one-on-one meetings, telephone, written/e-mail correspondence and 2-way radio
  • Accurate basic to intermediate keyboarding skills with willingness and aptitude to learn computer software applications
  • Ability to read housekeeping reports and perform general office duties, such as filing, scheduling and organizing
  • Ability to safely operate a registered vehicle for self and for transportation

 

Physical Demands:

  • Ability to lift 50 pounds (medium lifting)
  • Ability to walk up and down multiple floors
  • Ability to work in all weather conditions
  • Ability to endure repetitive actions such as bending, lifting and carrying all cleaning and room supplies including but not limited to vacuum cleaners, linens and supplies
  • Ability to communicate via phone and radio systems

 

Certifications/Diplomas/Prerequisites:

  • High school diploma or equivalent
  • Previous housekeeping experience
  • Must be able to work weekends and holidays as needed
  • Valid Driver’s license

 

Benefits include: 

  • Free Ski passes for employees and dependents 

  • Discount lift tickets for friends and family 

  • Free ski lessons 

  • Discounted lodging, food, gear and mountain shuttles 

  • Discounted bike haul & golf 

  • Medical, Dental, and Vision plans (full-time positions) 

  • 401(k) Retirement Plan 

  • Excellent training and professional development 

 

At Okemo, we’ve got 2,200 vertical feet of positive outlook and it shows. Culture is what we teach. And service with a smile is the linchpin of our philosophy. Every interaction with our guests-on and off the mountain, at the golf courses, Adventure Zone and at the Evolution Bike Park, is an opportunity to turn a skier, rider, golfer, or recreational enthusiast into a lifelong member of our family. Our employees reflect this attitude by having fun doing what they do best: creating a memorable recreational experience! www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 170927


Nearest Major Market: Hanover