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Housekeeping Supervisor, Okemo

Date:  Jan 8, 2022

Ludlow, VT, US

Company:  Okemo Mountain Resort
Shift Type:  Winter Seasonal 2021/2022

At Okemo, we’ve got 2,200 vertical feet of positive outlook and it shows. Culture is what we teach. And service with a smile is the linchpin of our philosophy. Every interaction with our guests-on and off the mountain, Adventure Zone and at the Evolution Bike Park, is an opportunity to turn a skier, rider, golfer, or recreational enthusiast into a lifelong member of our family. Our employees reflect this attitude by having fun doing what they do best: creating a memorable recreational experience! www.vailresortscareers.com

As of Nov. 15, 2021, Vail Resorts will be requiring all employees across North America to be vaccinated for COVID-19.


Join us now and receive an end-of-season bonus of $2/hour for every hour worked!


Job Summary:

Full-time year round opportunity managing the business operations of Okemo Mountain Resort’s Housekeeping Department. The scope of this role includes managing the housekeeping operations of approximately 400 guest units and the public spaces spanning the entire resort. This includes but is not limited to: The Jackson Gore Inn Village, , various on mountain condos, owner facilities, single family homes, the Base 68 Ski Lodge, Sitting Bull Restaurant, 43 North Restaurant, Solitude Base Lodge, and the administration and lodging offices.

The Assistant Manager-Housekeeping Operations is responsible for the day to day leadership and operations of the housekeeping department and its employees. This includes responsibility for handling administrative duties such as processing daily time & labor, utilizing an inventory ordering system, tracking purchases, and scheduling.

Customer service is a critical responsibility, from guest arrival to departure, in accordance with set standards. Planning, organizing, and monitoring staff activities to ensure compliance with quality assurance standards set by the resort, including continuous visual inspection of guest rooms and public areas.

Strong leadership ability to drive change is vital to the overall success of the hospitality function at Okemo Mountain Resort.


Job Responsibilities:

  • Maximize guest satisfaction and productivity/labor expenses by efficiently managing staff and work flow
  • Ensure the documentation and timely reporting of all safety inspections, staff issues, and inventory
  • Provide clear, effective, and detailed communication to housekeeping staff regarding work standards and processes
  • Successfully problem-solve guest complaints as needed
  • Manage the finances of the housekeeping operations including budget, forecasts, and inventory
  • Provide staff training, development, counseling, and performance reviews for the housekeeping department
  • Ensure employees understand expectations and parameters
  • Comply with all resort policies, procedures, and standards of operation
  • Oversee day to day housekeeping processes such as opening and closing procedures, inventory, room inspections, issuing staff assignments, ordering supplies , scheduling, tracking and processing time and labor
  • Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement
  • Maintain a positive and professional work environment
  • Guide the staff in increasing productivity and quality through daily quality inspections of guest rooms and public spaces
  • Oversight and development of the night crew through inspections and training, working alongside the team at least 3 nights a week or more as necessary
  • Other duties as assigned


Preferred Job Requirements:

  • High School Diploma or equivalent
  • College Degree (Preferred)
  • Valid US Driver’s License with acceptable driving record
  • MS Office Suite (Word, Excel, Outlook)
  • Good communication, organization, and time management skills.
  • Ability to work a flexible schedule including nights, weekends, and holidays
  • Ability to lift 75 lbs.


Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 345407

Nearest Major Market: Hanover