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Executive Housekeeper Assistant Manager

Date:  Sep 22, 2022

Ludlow, VT, US

Company:  Okemo Mountain Resort
Shift Type:  Year Round

Come work and play in the mountains!  Whether it’s your first time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. 


With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development program, and wellness benefits to fuel your success. 


Join us to create your Experience of a Lifetime!


Job Benefits

  • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons  
  • MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities 
  • 401(k) Retirement Plan  
  • Employee Assistance Program 
  • Excellent training and professional development 
  • Referral Program 


Seasonal Full Time roles are eligible for the above, plus: 

  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (after eligible employees work 500 hours) 
  • Free ski passes for dependents 
  • Critical Illness and Accident plans 



Job Specifications: 

  • Housing: Available 
  • Outlet: Okemo
  • Shift & Schedule Availability: Full Time / Year Round / Night Shift (3-11pm)

Job Summary:

This is a unique full-time year round opportunity managing the business operations of Okemo Mountain Resort Housekeeping department. The scope of this role includes managing the Housekeeping Operations of approximately 400 units spanning the entire resort: including but not limited to The Jackson Gore Village and other properties throughout the resort.


The Assistant Manager-Housekeeping Operations is responsible for managing the day to day leadership and business of the housekeeping department and its employees. This includes responsibility for handling administrative duties such as processing daily time & labor, utilizing an inventory ordering system, tracking purchases and scheduling. Customer service is a key responsibility, from guest arrival to departure, in accordance with set standards. Planning, organizing and monitoring staff activities to ensure compliance with quality assurance standards set by the resort, including continuous visual inspection of guest rooms and public areas is required. Strong leadership ability to drive change is vital to the overall success of the Hospitality function at Okemo Mountain Resort.  


Job Responsibilities:

  • Distribute and delegate work load to guarantee maximum production and guest satisfaction with minimum outlay of expenses in terms of labor
  • Ensure the documentation and timely reporting of all safety inspections, staff issues and association inventories
  • Communicate effectively to provide clear direction in assigning and instructing housekeeping in details of work; successfully problem-solving skills for guest complaints as needed
  • Manage finances of housekeeping operations including budget, forecasts and inventory
  • Provide staffing, training, development, counseling and performance reviews for the housekeeping department
  • Ensure employees understand expectations and parameters
  • Comply with all resort policies, procedures and standards of operation
  • Oversee day to day housekeeping processes such as opening and closing procedures, inventory, room inspections, issuing staff assignments, ordering supplies , scheduling, tracking and processing time and labor
  • Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement
  • Maintain positive work environment, professionalism and guide the staff in increasing productivity and quality through daily quality inspections of guest rooms and public spaces
  • This is a position with evening shift responsibilities.  This role would include oversight and development of the night crew through inspections and training.
  • Other duties as assigned.


Job Requirements:

  • High School Diploma
  • Valid US Driver’s License with acceptable driving record
  • MS Office Suit (Word, Excel, Outlook)
  • Good communication, organization and time management skills
  •  Ability to work a flexible schedule
  • Ability to lift 75 lbs.


The budgeted range starts at $40,000 - $46,000.  Actual pay will be adjusted based on experience.


Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.


Requisition ID 456298