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Director of Skier Services

Date: Apr 8, 2019

Location: Ludlow, VT, US

Company: Vail Resorts

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

Summary of Job:


The Director of Skier Services is responsible for the overall quality of the guest and employee experience at Okemo Mountain Resort for Ski and Snowboard School and Child Care, Product Sales and Services, Guest Services, and additional responsibilities that add to the guest experience. Specific focuses include: leadership management and development of teams; budget responsibilities including revenue & expense oversight & forecasting; capital project coordination; communication and interaction with guests and safety performance. As a member of the resort’s senior leadership team, the position assists in the development, communication and implementation of resort goals & initiatives.


Essential Job Responsibilities: 


  • Direct and monitor quality of overall Ski and Snowboard School and Skier Services department’s products and staff to ensure exceptional guest experience, alignment with Resort and Company goals, financial success, and development of future products/programs.
  • Work with Managers and Supervisors to ensure accountability for the quality of products and services for the guests and employees. Provide feedback, growth opportunities, leadership opportunities and appropriate training to develop Ski and Snowboard and Skier Services leaders.
  • Help create and implement training plans and monitor the quality of training.
  • Stay current on guest and employee health and safety regulations, including but not limited to- MSDS standards, universal precautions, child abuse guidelines, background checks, emergency evacuation and lightning procedures.
  • Actively seek information about industry trends, competitions, and events, and remain involved with professional organizations (ISIA, PSIA/AASI).
  • Work with other Resort Ski School Directors on best practice program including program offerings, safety initiatives, instructor training, etc.
  • Monitor and maintain quality and appearance of buildings, sales facilities - both on mountain and at the base area, organizational yard, signage and program imaging, teaching terrain, and locker rooms.
  • Act as a Vail Resorts representative with the local community as necessary.


Job Requirements:


  • High School Diploma or equivalent
  • At least 5 years of experience as a full time ski/snowboard instructor
  • At least 5 years of experience as a Ski School General Manager
  • Proficient in Microsoft Office
  • Strong written and verbal communication skills
  • Demonstrated conflict resolution skills
  • Previous guest service experience


Preferred Skills:


  • College degree in related field
  • Current PSIA/AASI level 3 certification
  • Previous experience as a Ski School Director
  • Previous experience with PeopleSoft, RPOS, &IDMS

At Okemo, we’ve got 2,200 vertical feet of positive outlook and it shows. Culture is what we teach. And service with a smile is the linchpin of our philosophy. Every interaction with our guests-on and off the mountain, at the golf courses, Adventure Zone and at the Evolution Bike Park, is an opportunity to turn a skier, rider, golfer, or recreational enthusiast into a lifelong member of our family. Our employees reflect this attitude by having fun doing what they do best: creating a memorable recreational experience!

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 167073

Nearest Major Market: Hanover