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Assistant Manager Housekeeping Operations

Date: Aug 9, 2019

Location: Ludlow, VT, US

Company: Vail Resorts

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.


Job Summary:

This is a unique full-time year round opportunity managing the business operations of Okemo Mountain Resort Housekeeping department. The scope of this role includes managing the Housekeeping Operations of approximately 400 units spanning the entire resort: including but not limited to The Jackson Gore Inn Village, the administration and lodging offices, the Base 68 and Sitting Bull, various condos, owner facilities and homes, the Epic and the Solitude Base Lodge, as well as the Okemo Valley Golf Course. 


The Assistant Manager Housekeeping Operations is responsible for managing the day to day leadership and business of the housekeeping department and its employees. This position reports to the Sr. Manager – Executive Housekeeper.


Responsibilities include (but are not limited to):

  • Planning, organizing and monitoring staff activities to ensure compliance with quality assurance standards set by the resort, including continuous visual inspection of guest rooms and public areas is required.
  • Handling administrative duties such as processing daily time & labor, opening and closing procedures, managing an inventory ordering system, tracking purchases, room inspections, issuing staff assignments, ordering supplies, and staff scheduling.
  • Customer service is a key responsibility, from guest arrival to departure, in accordance with set standards. 
  • Strong leadership ability to drive change is vital to the overall success of the Hospitality function at Okemo Mountain Resort.
  • Distribute and delegate work load to guarantee maximum production and guest satisfaction with minimum outlay of expenses in terms of labor.
  • Ensure the documentation and timely reporting of all safety inspections, staff issues, and association inventories.
  • Communicate effectively to provide clear direction in assigning and instructing housekeeping in details of work; successfully problem-solve guest complaints as needed.
  • Manage finances of housekeeping operations including budget, forecasts and inventory.
  • Provide staffing, training, development, counseling, and performance reviews for the housekeeping department.
  • Ensure employees understand expectations and parameters.
  • Comply with all Resort policies, procedures and standards of operation.
  • Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement.
  • Maintain positive work environment, professionalism and guide the staff in increasing productivity and quality through daily quality inspections of guest rooms and public spaces.
  • Oversight and development of the night crew through inspections and training, working alongside the team at least 3 nights a week and more as necessary.


Required Qualifications:

  • High school diploma
  • Valid US Driver's License with acceptable driving record
  • Microsoft Office Suite (Word, Excel, Outlook)
  • Good communication, organization, and time management skills
  • Ability to lift 75 lbs.


Preferred Qualifications:

  • College degree
  • Previous experience processing time & labor
  • Ability to work in a fast paced environment
  • High level technical aptitude and computer systems experience, must be detail oriented
  • Ability to work a flexible schedule


At Okemo, we’ve got 2,200 vertical feet of positive outlook and it shows. Culture is what we teach. And service with a smile is the linchpin of our philosophy. Every interaction with our guests-on and off the mountain, at the golf courses, Adventure Zone and at the Evolution Bike Park, is an opportunity to turn a skier, rider, golfer, or recreational enthusiast into a lifelong member of our family. Our employees reflect this attitude by having fun doing what they do best: creating a memorable recreational experience!

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 171241

Nearest Major Market: Hanover