Assistant Front Office Manager

Date:  Sep 15, 2023

Ludlow, VT, US

Company:  Okemo Mountain Resort
Shift Type:  Year Round


Create Your Experience of a Lifetime!


Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.


With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.


Job Benefits


  • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
  • MORE employee discounts on lodging, food, gear, and mountain shuttles
  • 401(k) Retirement Plan 
  • Employee Assistance Program
  • Excellent training and professional development
  • Referral Program


Full Time roles are eligible for the above, plus:


  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
  • Free ski passes for dependents
  • Critical Illness and Accident plans


Job Summary:

Manage all operational activities of the Reception Center to provide the highest standards of courteous service while meeting and exceeding profit levels. Communicates effectively, in writing and verbally, to provide clear direction to staff. Observes performance and encourages improvement. Interviews, selects, trains, supervises, evaluates, counsels, and administers progressive disciplinary procedures for front desk staff to ensure that the high standards of quality are met. Interacts positively with guests and takes action to resolve issues to the satisfaction of guest/Resort. Spearheads customer service focus throughout the Front Desk and Housekeeping and participates in quality forum focusing on continuous improvement.


Job Specifications:

  • Outlet: Jackson Gore Village - Okemo Mountain Resort
  • Expected Pay Range: $52,000.00 - $59,660.00 
  • Shift & Schedule Availability: Full Time / Year Round
  • Skill Level: Advanced


Job Responsibilities:

  • Authority in dealing with all individual guest’ issues as they occur and try to resolve the issues to a satisfactory outcome for the guest/Resort and updates guest history accordingly.
  • On a daily basis, ensure that all arrivals are set up correctly, by checking room types, group billing, individual FIT rates and special requests.
  • Ensures smooth operations at the Front Desk by supporting and leading the Front Desk Agents
  • Assist the Front Desk Lead and Front Office Manager in ensuring employees in the Front Office are performing their daily tasks according to Reception Center Standards and Checklists.
  • Maintaining a high level of professional appearance, demeanor and ethics in dealing with both guests, co-workers and subordinates.  
  • Ensuring good safety practices of employees and guests, and proper emergency and safety procedures are followed.    
  • Develops strong working relationships with other department managers and directors to ensure communication and teamwork is at an optimum.
  • Organize and administer on the job training for new employees, and monitor training programs for all new hires.
  • Performs any additional tasks or projects as required or deemed necessary by management.
  • Other duties as assigned


Job Qualifications:


  • High school diploma  
  • Word, Excel, Outlook  
  • One year supervisory experience
  • Previous front desk or hospitality experience as a supervisor or manager


  • Previous luxury experience
  • Minimum of two years of Front Desk experience in a property of similar size and quality
  • Bi-lingual Spanish
  • College Degree in hospitality or business-related field
  • IQware, IQtrac, Alice



The expected pay range is $52,000.00 - $59,660.00. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.


Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.


Requisition ID  498004
Reference Date: 09/14/2023 
Job Code Function: Front Office