Advanced Product Sales

Date:  Sep 8, 2023

Ludlow, VT, US

Company:  Okemo Mountain Resort
Shift Type:  Winter Seasonal 2023/2024


Create Your Experience of a Lifetime!


Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.


With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.


Job Benefits


  • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
  • MORE employee discounts on lodging, food, gear, and mountain shuttles
  • 401(k) Retirement Plan 
  • Employee Assistance Program
  • Excellent training and professional development
  • Referral Program


Full Time roles are eligible for the above, plus:


  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
  • Free ski passes for dependents
  • Critical Illness and Accident plans


Job Summary:

The Advanced Ticket Product Sales Agent is part of the Product Sales & Services (PSS) Department who delivers outstanding guest service while facilitating the sale of Winter Activities, Lift Tickets, Season Passes, Ski & Snowboard School lessons. As a PSS Sales Agent, you are part of the guest experience and the face of Vail Resorts! We are looking for guest experience focused individuals who are positive, outgoing, operate with a high level of computer proficiency, have a passion for the outdoors, while well-disciplined and take pride in their work.


Job Specifications:

  • Expected Pay Range: $21.00 - $23.26 / hour
  • Outlet: PSS Ski School, PSS Ticket/Pass, PSS/SRS Contact Center, PSS MyEpic Outside Agent
  • Shift Availability: Full Time and Part Time
  • Skill Level: Advanced

Job Responsibilities:

  • Maintain up to date knowledge on resort products, policies, and operations, coordinating with other departments as necessary 

  • Lead daily operations of product sales such as opening and closing procedures, scheduling, and sale supervision  

  • Assist with hiring, support, and training of product sales team members in daily operations 

  • Monitor and document teammate performance and behavior to provide meaningful feedback and direction, providing recognition, correction action or escalations if necessary 

  • Receive and assess guest questions, comments and complaints providing timely resolutions 

  • Monitor and maintain sales facilities, equipment, and inventory  

  • Be an ambassador for My Epic; provide insightful advice and friendly, hands-on My Epic support to guests in need

  • An aptitude for acquiring skills in user support and an eagerness to learn about My Epic functionality to support guests

  • Other duties as assigned 


Job Qualifications:

  • High School Diploma or GED Equivalent 

  • 2+ years’ experience in customer service or ticket sales required 

  • Flexibility to work both inside and outside with exposure to the elements 

  • Must be able to communicate fluently in English 

  • Ability to work a flexible schedule including nights, holidays, and weekends 

  • Ability to stand or sit for extended periods of time  

  • Ability to lift up to 25lbs 


The expected pay range is $21.00 - $23.26. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.


Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.


Requisition ID  496018
Reference Date: 07/10/2023 
Job Code Function: Product Sales/Scanning