Team Lead Competition Services

Date:  Jun 6, 2024
Location: 

Truckee, CA, US

Company:  Northstar California Resort
Shift Type:  Year Round (10-month)

 

Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
 

Job Benefits

  • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
  • MORE employee discounts on lodging, food, gear, and mountain shuttles
  • 401(k) Retirement Plan 
  • Employee Assistance Program
  • Excellent training and professional development
  • Referral Program
     

Full Time roles are eligible for the above, plus:

  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
  • Free ski passes for dependents
  • Critical Illness and Accident plans

 

Job Summary:

The Competition Services Team Lead is responsible for overseeing the daily operations of racing which includes safety setup, managing practices, and competition events at the resort, while leading, supervising and developing a crew with a strong dedication to guest service. The ideal candidate will have strong leadership skills and successfully lead a staff.  

 

Job Specifications:    

  • Expected Pay Range: $23.00 - $25.00
  • Shift & Schedule Availability: Full Time,

 

As a Competition Services Team Lead, you will:

  • Promote and ensure a safe environment for both employees & guests
  • Supervise, train, coach, and assist Supervisor and Entry-Level Competition Services staff in the performance of all duties for day and night operations
  • Responsible for hiring, training, developing, scheduling, reviewing, and disciplinary action/termination for all Competition Services team members
  • Responsible for the execution of all Competition events.
  • Participate in Vail Resorts Competition Best Practice groups, Resort Leadership Team meetings, and resort/company special events
  • Manage operational budgets, payroll, and employee schedules while analyzing labor and expenses to stay within budget.
  • Responsible for knowledge of OSHA regulations and training those expectations to the team

 

Job Responsibilities:

  • Enhance the guest experience through the responsibility of producing a high-quality race experience
  • Execute daily operations by opening and/or closing all race venues, including filling front-line employee positions as necessary, especially during non-peak periods
  • Manage a race training/competition schedule with all users both internal and external
  • Maintain and repair related equipment to the job
  • Provide superior service to our customers (internal and external) at all times.  Interact with the guests and respond to all guests in a courteous, efficient manner
  • Provide a safe, clean, and professional quality race experience to guests, staff, and purveyors of all ages and skiing/riding abilities
  • Responsible for maintenance and safety of all race-related materials. Identify and take action to resolve any hazards, or obstacles for guest and employee safety.
  • Assist Ski Patrol with injuries and ensure compliance with all risk management, health, and safety protocols
  • Other duties as assigned

 

Job Requirements:

  • Previous race experience
  • Minimum of 2 years previous leadership experience in a dynamic operational setting
  • Must either snowboard or ski with advanced ability as determined by management.
  • Current, valid Driver’s License
  • Must be at least 18 years of age
  • Ability to manage time, deliver expectations, and thrive in a high-stress, rapid-changing environment
  • Strong organization, interpersonal skills, and proficient Microsoft Office skills
  • Professionalism and strong guest service skills, attention to detail and timeliness
  • Ability to work well with others while maintaining a positive attitude
  • Ability to communicate effectively in oral and written form (in English) including communicating on the mountain radio

Preferred:

  • Familiarity with mountain operations
  • High School graduation or equivalent

 

Physical Requirements: 

  • Ability to be outside in potentially inclement weather for up to 8 hrs
  • Ability to shovel, rake, and drill surfaces
  • Weight Lifted: 26-50lbs
  • Lifting, Standing, Walking, Climbing/Balance Frequency: 2/3 of the time
  • Sitting, Reaching, Stooping, Kneeling, Crouching, Crawling Frequency: 1/3

 

The expected pay range is $23.00 - $25.00. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

 

Requisition ID  501767
Reference Date: 06/06/2024 
Job Code Function: Competition Services 


Job Segment: Entry Level