Retail Supervisor

Date:  Feb 5, 2024

Truckee, CA, US

Company:  Northstar California Resort
Shift Type:  Winter Seasonal 2023/2024


Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until March 15th or until the positions are filled (whichever is first).


Job Benefits

  • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
  • MORE employee discounts on lodging, food, gear, and mountain shuttles
  • 401(k) Retirement Plan 
  • Employee Assistance Program
  • Excellent training and professional development
  • Referral Program

Full Time roles are eligible for the above, plus:

  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
  • Free ski passes for dependents
  • Critical Illness and Accident plans


Job Summary

Responsible for directing the day-to-day routine work of a larger group of associates, and is a key holder.  Responsible for maintaining business standards and has increased decision making authority, acts as manager-on-duty in absence of other management presence. Also fulfills day-to-day work responsibilities for the organization as needed. 


Job Specifications:  

  • Outlet: NorthFace

  • Expected Pay Range: $23.00 - $24.26 / hour

  • Shift type: Full Time and Part Time, Weekends and Holidays 

  • Skill Level: Advanced 


Job Responsibilities:  

  • Maintain and model high retail, merchandising and cleanliness standards as set forth by the Store and Regional Manager 

  • Assist Store Manager to ensure sales are generated while demonstrating and maintaining an enthusiastic and professional standard of guest service 

  • Maintain all company paperwork according to policies and standards 

  • Assist in onboarding and training of new employees in POS, product knowledge, guest service, and sales 

  • Assist Store Manager in communicating company values and goals to the employees 

  • Manage inventory control and meet or exceed inventory goals 

  • Enforce company cash handling and other Loss Prevention policies and procedures 

  • Remain current on new industry products and trends; demonstrate knowledge of products 

  • Communicate ideas or issues with the store manager 

  • Drive sales through direct communication with store employees to ensure customers are provided with the highest level of customer service, emphasizing courteous and knowledgeable assistance 

  • Model customer service for employees and promote sales whenever interacting with guests 

  • Walk the floor regularly to manage the floor for daily MOD responsibilities 

  • Motivate employees to increase sales, units per transaction and transaction size in day to day sales 

  • Ensure that all safety standards are being observed at all times 

  • Other duties as assigned 


Job Requirements: 

  • HS Diploma or GED Equivalent - required 

  • At least 1 year relevant work experience required, company experience preferred 

  •  At least 1 year supervisory experience - required           

  • Basic computer skills with ability to learn - required 

  • English fluency - required 

  •  Excellent communications skills both written and verbal - required 

  •  Self-motivated with the ability to multi-task - required 

  • Ability to work a flexible schedule; stores are open 7 days a week and hours vary depending upon location, season, and type of store - required 

  • Familiarity with rental and retail POS systems - preferred 


The expected pay range is $23.00 - $24.26. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.


Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.


Requisition ID  499996
Reference Date: 02/05/2024 
Job Code Function: Store Operations