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Product Sales Greeter - Northstar California Resort - PT - Winter Seasonal

Date: Dec 6, 2018

Location: Truckee, CA, US

Company: Vail Resorts

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

Guest Service Sales Greeter – PT Winter Seasonal – Northstar California

 

The Guest Service Sales Greeter is a part of the Product Sales & Service Department.  The Product Sales & Service Department is a high-volume department with a large amount of guest service interaction. This position is responsible for satisfying and exceeding guest expectations by delivering outstanding guest experiences through resort and product knowledge.  This is a part-time, morning position.  Hours vary between 2-5 hours per shift.

 

Essential Job Responsibilities Include:

 

  1. Deliver exceptional guest service to internal and external guests.
  2. Provide accurate resort, village, and local information to the guest. 
  3. Communicate in a courteous and respectful manner to all internal and external guests.
  4. Perform duties as a Greeter in and around the resort Ticket locations, including, but not limited to, the Season Pass Office, Rental Shop, and Kids Ski & Board School by actively directing and assisting the guest in areas of products and activities while delivering exceptional guest service.
  5. Knowledge of Northstar Village as well as on-mountain facilities.
  6. Understand all ski school levels and zones of skiing to initiate the placement of guests in the appropriate ski school product (if applicable to the location).
  7. Effectively communicate rental, lesson, and ticketing information to all guests.
  8. Adhere to all departmental and company policies and procedures.
  9. Assist in the resolution of all guest complaints; handle all guest concerns and suggestions.
  10. Establish personal strengths and areas of focus through self-assessment and on-going training and feedback from the Northstar Management Team; participate in all departmental and resort training and development courses.
  11. Actively work in all areas of Product Sales and Service and/or in any areas of the Northstar Resort.
  12. Perform other duties as assigned.
  13. A background check may be conducted on all individuals who work directly for the Kids Ski & Board School.

 

Requirements:

 

  • Strong communication skills
  • Ability to maintain composure under pressure
  • Able to work independently and demonstrate team spirit
  • Strong attention to detail
  • Must enjoy working with people of all ages

 

Preferred Skills and Experience:

 

  • Previous guest service experience preferred
  • High School Diploma or equivalent preferred

With diverse tree-lined mountain trails, a world-class terrain park and a vibrant village, Northstar is the perfect setting for families and snow sports enthusiasts alike. Nestled in the Sierra Nevada just 15 minutes from Lake Tahoe, 30 minutes from Reno and a few hours from Napa and San Francisco, it’s easy to explore everything Northern California has to offer. Join the Northstar team and learn why Truckee, CA has been voted one of the “Top 25 Ski Towns in the World.” www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 154755


Nearest Major Market: Sacramento
Nearest Secondary Market: Elk Grove