Network Analyst - Information Technology

Date:  Apr 2, 2024

Truckee, CA, US

Company:  Northstar California Resort
Shift Type:  Year Round


Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

Job Benefits

  • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
  • MORE employee discounts on lodging, food, gear, and mountain shuttles
  • 401(k) Retirement Plan 
  • Employee Assistance Program
  • Excellent training and professional development
  • Referral Program

Full Time roles are eligible for the above, plus:

  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
  • Free ski passes for dependents
  • Critical Illness and Accident plans


Job Summary:

The Network Analyst is responsible for day-to-day operations of Enterprise data communications and local systems and resources including Cisco network switches, Wireless communications, and Aruba Mobility Controllers. The Network Analyst works as part of the IT team to proactively identify problems and facilitate solutions in a manner that provides an Experience of a Lifetime for employees and guests. The Network Analyst prioritizes safety and guest service while living the company’s core values to deliver excellent IT support.


Job Specifications:

  • Location: Northstar, CA
  • Expected Pay Range: $22.50 - $38.24 
  • Shift & Schedule Availability: Full Time / Year Round
  • Skill Level: Advanced


Job Responsibilities:

  • Be Safe: 
    • Prioritize and ensure personal, coworker and guest safety in all aspects of your work. 
    • Adhere to company safety policies and procedures. 
    • Engage in company trainings and initiatives to support safety. 
  • Serve Others: 
    • Support and administer server infrastructure 
    • Support PC technicians by providing network knowledge to assist in accomplishing tasks 
    • Use the work ticket management system to manage start-to-finish work flow for support tickets in alignment with company metrics and Key Performance Indicators (KPI). 
    • Provide exceptional guest service supporting users and collaborating with coworkers, ensuring the Experience of a Lifetime. 
  • Drive Value for the Company: 
    • Secure network architecture and NAC and basic firewall troubleshooting, Telecom enterprise / local systems and endpoints plus call centers 
    • Physical fiber and copper cable patching and troubleshooting; perform copper cable terminations as required 
    • Create and maintain documentation detailing network projects, design, & configuration 
    • Manage projects with internal stakeholders and 3rd-party vendors to add, fix, or replace existing network infrastructure both on-mountain and in resort base area(s) 
    • Willingness to bring new ideas to team(s) for constant evaluation, improvement, and/or implementation of Vail Resorts IT systems while adhering to IT standards 
    • Strive for continual improvement and growth by actively participating in company and IT-specific training. 
  • Do Right: 
    • Follow and ensure that all users are following IT-related company procedures, guidelines and policies. 
    • Perform tasks with integrity by always doing the right thing. 
  • Do Good: 
    • Engage and support the community--contribute to its success. 
  • Be Inclusive: 
    • Welcome and engage with all guests and coworkers. 
    • Support and engage in the company’s diversity, equity and inclusion efforts. 
  • Have Fun: 
    • Maintain a positive attitude with all aspects of the job. 
    • Enjoy the benefits of working for a ski company and have fun in a way that encourages coworkers to do the same.
  • Other duties as assigned


Job Qualifications:

  • Positive, enthusiastic, and friendly.
  • Solution oriented with desire to learn new skills.
  • In depth knowledge of the support needs within an enterprise environment.
  • Ability to sit and stand for long periods of time.
  • Able to move 50 lbs (with assistance if needed).
  • Should be able to work a schedule that can include weekends and holidays.
  • Ability to ski or snowboard at intermediate level, or desire to learn.
  • Valid US driver’s license.


The expected pay range is $22.50 - $38.24. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.


Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.


Requisition ID  501119
Reference Date: 04/02/2024 
Job Code Function: IT Security