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Front Desk Agent

Date:  Jan 18, 2023
Location: 

Truckee, CA, US

Company:  Northstar California Resort
Shift Type:  Year Round

 

Create Your Experience of a Lifetime!

 

Come work and play in the mountains!  Whether it’s your first time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. 

 

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. 

 

Job Benefits

  • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons  
  • MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities 
  • 401(k) Retirement Plan  
  • Employee Assistance Program 
  • Excellent training and professional development 
  • Referral Program 

 

Full Time roles are eligible for the above, plus: 

  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
  • Free ski passes for dependents 
  • Critical Illness and Accident plans 

 

 

 

The Front Desk Agent is responsible for maintaining the Brand Standards of Guest Service during check in and check out. This position will follow all front desk procedures to ensure a professional and genuine guest experience. This person will possess outstanding customer service, interpersonal and presentation skills in order to assist and resolve guest issues and complaints.

 

Job Specifications:

  • Outlet: Property Management
  • Expected Pay Range $20.00-$22.03
  • Shift & Schedule Availability: Full Time and Part Time

 

Responsibilities include (but are not limited to):

  • Welcomes guests in a warm, friendly, prompt, and professional manner
  • Register guests, issue room keys, provide information, process payment for stay, and close out guest accounts at time of check out
  • Up-sell rooms when possible to maximize lodging revenue
  • Follow proper cash handling procedures outlined in the bank contract and training manual
  • Distribute mail/messages/faxes to guests and employees and handle shipping arrangements for guest packages
  • Assist at other front desks, internal and external departments as necessary
  • Handle confidential and guest information with the highest degree of integrity
  • Ensure the area is maintained in an organized manner and kept clean every shift.  (i.e. entrance, lobby, front desk, back office, storage closets)
  • Complete all administrative paperwork in a timely and accurate manner
  • At the discretion of the Front Desk Manager, Assistant Front Desk Manager and Front Desk Lead, help train new team members
  • Responsible for ensuring that all resort guests have the highest quality guest service experience possible by adhering to the brand standards while maintaining a profitable department.
  • Utilize all guest profiles to personalize the guest experience and provide preferences on accommodations and services
  • Answer the phone according to brand and resort standards
  • Exhibits excellent hospitality guest service skills and demonstrates a strong attention to detail and follow up
  • Performs all duties required of the front desk staff and capable of assisting other property management and hotel staff, as necessary, to include filling in other roles such as; concierge, greeter, PBX, Guest Service Agent and any other assistance when called upon
  • Exhibits a professional demeanor through appearance and by maintaining a positive attitude toward all employees, managers and guests
  • Anticipate guest' needs, respond promptly and acknowledge all guests
  • Develops a strong working relationship with co-workers and managers throughout the property to ensure communication and teamwork are at optimum levels
  • Notifies manager or lead if any equipment is broken or supplies are running low
  • Practices safe work habits in all types of duties and with all equipment
  • Ensure the department leads the change in regard to recycling efforts and environmental initiative.
  • Complies with all Resort policies, procedures and standards of operation

 

Qualifications:

  • High School Diploma or Equivalent - required
  • At least 1 year of experience in guest service - required
  • Previous experience working front desk - preferred
  • Good English communication skills - required 

 

Benefits include: 

  • Free Ski passes for employees and dependents 
  • Discount lift tickets for friends and family 
  • Free ski lessons 
  • Discounted lodging, food, gear and mountain shuttles 
  • Discounted bike haul & golf 
  • Medical, Dental, and Vision plans (full-time positions) 
  • 401(k) Retirement Plan 
  • Excellent training and professional development 

 

The expected pay range is $20.00-$22.03. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

 

Requisition ID 491017