Share this Job

Private Lesson Product Manager

Date: Aug 12, 2019

Location: Northstar, CA, US

Company: Vail Resorts

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.


The Private Lesson Product Manager is a member of the management team who is responsible for the overall quality and financial performance of their specific program . A Ski and Snowboard School Manager is responsible for the hiring, training, managing, scheduling,  payroll, financial management and morale of instructors.  The Private Lesson Product Manager is responsible for promoting workplace safety programs, assignment of ski school products to instructors, instructor on-hill observations to review product quality offering feedback and systemic evaluations .  Responsible for regular interaction with guests to solicit feedback, resolve conflicts, and accomodate.

  • Financial. Instructor scheduling to fairly administer work priority status, while managing labor budgets for financial success.  Daily review of daily sales and labor report.  Responsible for meeting or exceeding financial metrics


  • Financial. Continuous interaction with Product Sales team to manage lesson bookings ensuring exceptional guest experiences while maximizing revenue. Appropriate level of expertise utilizing RPOS sales and reporting tools. Famliarity with Peoplesoft for payroll issues.


  • GX. Guest experience- ensuring the highest level of quality in regard to private or group lessons and overall ski/snowboard school experience.  Ensuring guest's expectations are met with appropriate Instructor qualities, soliciting feedback and guest recovery's. Responsible for meeting or exceeding GX survey metrics.


  • Safety. Work place safety initiatives:  To include: Worker's Compensation reporting, facilitating mandatory safety training/clinics, incident tracking and communication to reward the staff when safety and wellness goals are met. Lead Movement Prep as part of morning meetings. Responsible for achieving or exceeding worker's compensation metrics.


  • Safety. Over-sight of class lesson splits to ensure lesson quality while at the same time maintaining appropriate class averages. Utilize Safety Rotation for observation purposes in regard to reviewing product quality and instructor performance and safety, including monitoring of suggested and prescribed routes


  • EES. Staff communication to include: daily morning meetings, monthly family meetings, instructor messaging for company/department updates utilizing social media, e-mail, instructor messaging and morning meetings. Post morning meeting notes. Responsible for achieving or exceeding expectations in Employee Engagement Survey metrics.


  • EES. Drive company value and stated goal of Zero Footprint by 2030


  • Development. Lead direct reports in their professional development for Performance Management including ongoing communication, mid and end of season reviews for staff and coaching/disciplinary actions when deemed necessary. Schedule and facilitate one on one's with direct reports to review professional development progress and utilize IDP.


  • Understanding of our ski school-wide, resort-wide, and enterprise-wide business strategies. Strong ability to communicate the connection between those strategies and the priorities of supervisors and instructors.



  • High School Diploma. 
  • PSIA or AASI Level 2 or above required
  • Minimum of three years as a full-time instructor for a recognized ski/snowboard school.
  • Minimum 2 years ski and snowboard school supervisory experience.
  • Minimum AASI Snowboard Level 3
  • RPOS, MS Word, Excel, Outlook, fax/telecom, base and hand-held radio.
  • Must be able to speak, read and write English fluently. Verbal communication in person and via telephone with guests, instructors and management is required.

With diverse tree-lined mountain trails, a world-class terrain park and a vibrant village, Northstar is the perfect setting for families and snow sports enthusiasts alike. Nestled in the Sierra Nevada just 15 minutes from Lake Tahoe, 30 minutes from Reno and a few hours from Napa and San Francisco, it’s easy to explore everything Northern California has to offer. Join the Northstar team and learn why Truckee, CA has been voted one of the “Top 25 Ski Towns in the World.”

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 171373