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Team Lead, Platinum Club Concierge - Full Time - Winter Seasonal - Northstar, CA

Date:  Jan 14, 2022

Northstar, CA, US

Company:  Northstar California Resort
Shift Type:  Winter Seasonal 2021/2022

With diverse tree-lined mountain trails, a world-class terrain park and a vibrant village, Northstar is the perfect setting for families and snow sports enthusiasts alike. Nestled in the Sierra Nevada just 15 minutes from Lake Tahoe, 30 minutes from Reno and a few hours from Napa and San Francisco, it’s easy to explore everything Northern California has to offer. Join the Northstar team and learn why Truckee, CA has been voted one of the “Top 25 Ski Towns in the World.” www.vailresortscareers.com

As of Nov. 15, 2021, Vail Resorts will be requiring all employees across North America to be vaccinated for COVID-19.


<div ccp_infra_copy_id="4f14c1c2-46c8-4db4-b80b-932c6d3cbc24" ccp_infra_timestamp="1641935253620" ccp_infra_user_hash="3057329511" ccp_infra_version="3" data-ccp-timestamp="1641935253620">Join us now and receive an end-of-season bonus of $2/hour for every hour worked!


The Platinum Club Member lounge offers private lockers and equipment storage to its membership. This position is responsible for satisfying and exceeding guest expectations while facilitating the rental locker sales, valet ski check, concierge services and lift ticket sales


Responsibilities include, but are not limited to:

  • Deliver exceptional guest service for the internal and external guests
  • Assist guests with equipment storage and retrieval
  • Assist guests with Ticket and Season Pass needs
  • Facilitate locker rental and assignment
  • Prepare amenities on a daily basis
  • Keep member lounge tidy
  • Provide concierge services when needed for local reservations
  • Promote Vail Resorts Mission and Values
  • Promote a positive and safe work environment
  • Provide resort, village and local information to the guest
  • Display accurate cash handling skills, perform daily sales and close procedures while following company and departmental policies and procedures
  • Communicate in a courteous and respectful manner to all internal and external guests
  • Adhere to all departmental and company policies and procedures
  • Assist in the resolution of all guest concerns and suggestions
  • Promote resort products and services
  • Actively work in all areas of Product Sales and Service and or in any areas of the Northstar Resort
  • Perform other duties as assigned
  • Purchase food, beverages and supplies
  • Create work schedule, balancing guest service needs and budget concerns
  • Hold staff accountable



  • 3 years of experience in facility maintenance operations
  • Demonstrated written and verbal communication skills
  • Ability to work under tight timelines and deliver high quality results
  • Ability to create schedules and assign work tasks
  • Strong ability to train employees to set safety and service standards
  • Passion for the snow sports industry – Required
  • Professionalism and strong guest service skills, attention to detail and timeliness
  • Flexible schedule required during peak times throughout the year.  Must be willing to work evenings, holidays and weekends – Required
  • Strong oral and written communication and teamwork skills
  • High level of interpersonal skills to ensure: teamwork, high level guest contact, fact finding for appropriate decision making, commitment to guest service and employee relations
  • Must demonstrate ability to receive and give feedback and act upon it




  • Weight Lifted – At least 50lbs
  • Lifting Frequency – Some of the time
  • Standing Frequency – Frequent
  • Walking Frequency – Frequent
  • Reaching – Some of the time
  • Stoop, Kneel, Crouch, Crawl – Some of the time
  • Skiing/riding ability – Intermediate level or higher


Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 348968