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Nordic Center Attendant

Date:  Nov 21, 2022
Location: 

Northstar, CA, US

Company:  Northstar California Resort
Shift Type:  Winter Seasonal 2022/2023

 

Create Your Experience of a Lifetime!

 

Come work and play in the mountains!  Whether it’s your first time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. 

 

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. 

 

Job Benefits

  • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons  
  • MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities 
  • 401(k) Retirement Plan  
  • Employee Assistance Program 
  • Excellent training and professional development 
  • Referral Program 

 

Full Time roles are eligible for the above, plus: 

  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
  • Free ski passes for dependents 
  • Critical Illness and Accident plans 

 

 

Nordic Center Staff will be responsible for daily operations of the Nordic Center, including equipment rentals, retail sales, and lesson reservations while creating a friendly, relaxed atmosphere and delivering outstanding guest service to each of our guests. Staff may also be responsible for leading guided tours and teaching introductory to advanced lessons in snowshoeing and cross country skiing, depending on experience and qualifications.
 
Job Responsibilities 

  • Providing exceptional guest service at all times for both internal and external guests to create the safest and most enjoyable experience possible.
  • Protecting the safety of self, co-workers, and Northstar California Resort guests at all times by following all company and department safety policies and procedures.
  • Providing guests with information about the Nordic Center's trail system and offerings, as well as other resort and local information (directions, prices, etc.).
  • Performing all rental and retail duties, including opening, cash handling, and closing procedures, running reports, locating and processing customer information, and fitting rental equipment.
  • Providing guests with instruction on cross country ski and snowshoe technique (dependent on experience and qualifications) in both group and private lesson settings in accordance with resort methodology.
  •  Exhibiting the ability to demonstrate and communicate proper ski and snowshoe technique (dependent on experience and qualifications)  while maintaining a fun and safe atmosphere during lessons and guided tours.
  • Monitoring telephone and email communications and responding to guest requests in a timely, courteous, and professional manner.
  • Assisting the Nordic Center Manager(s) with coordination and administrative duties as needed.
  • Conducting equipment, trail, and facility maintenance as needed (including cleaning and waxing skis, assisting with snow removal, vacuuming, etc.).
  • Exhibiting punctuality and time management skills while completing assigned tasks (including reliably clocking in and out for breaks).
  •  Maintaining a commitment to learning and improvement by evaluating personal performance and accepting feedback from crew members and supervisor(s).
  • Reporting any potentially harmful equipment or situations as well as accidents or incidents to the immediate supervisor(s) without delay.
  • Contributing to team effort by participating in Job Sharing, accepting diverse assignments, and maintaining a positive and friendly attitude and demeanor in all internal and external interactions.
  • Assuming responsibility for the cleanliness of the resort and for the safety of guests and employees, and participating in all safety and service meetings.
  • Meeting service level objectives and department goals as set forth by immediate supervisor(s).
  • Maintaining flexible work hours (short days, ride breaks, etc.) with the ability to respond to changes in the work environment (weather, on site events, etc.).
  • Operating equipment (including over the snow vehicles) in a safe manner that will not lead to injury to self or others.
  • Driving (including over the snow vehicles) in accordance with the law and Northstar California Resort policies.
  • Other duties as assigned

 
Job  Requirements:

  • Must have a High School Diploma or equivalent education.
  • Must have excellent guest service and interpersonal skills.
  • Must be fluent in all aspects of the English language (spoken and written).
  • Must have excellent communication skills and be able to carry out oral and written instructions, requesting clarification when needed.
  • Must have basic knowledge of diagonal stride (classic) skiing, word processing and spreadsheet programs, and internet navigation.
  • Must be available to work holidays and weekends.
  • Must be able to develop and maintain effective working relationships and perform well in a team.
  • Must be able to work in inclement weather in a high alpine environment
  • Must have sight, speech, and hearing abilities sufficient to learn skills and follow and provide directions.
  • Must be able to lift, stand, walk, stoop, kneel, crouch, and reach frequently.
  • Must be able to communicate constantly with speech, hearing, and vision. 

 
 Preferred Skills and Experience:

  • Experience working or recreating in the Nordic industry.
  • Experience working with guests of all ages in the guest service industry.
  • Knowledge of the local area and resort.
  • Experience teaching, coaching, or mentoring.
  • Proficiency with spoken languages other than English.

 

 

The budgeted range starts at $20 - $22.71.  Actual pay will be adjusted based on experience.

 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

 

Requisition ID 491009