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Manager of Guest Owner Relations

Date:  Jun 22, 2022

Northstar, CA, US

Company:  Northstar California Resort
Shift Type:  Year Round

With diverse tree-lined mountain trails, a world-class terrain park and a vibrant village, Northstar is the perfect setting for families and snow sports enthusiasts alike. Nestled in the Sierra Nevada just 15 minutes from Lake Tahoe, 30 minutes from Reno and a few hours from Napa and San Francisco, it’s easy to explore everything Northern California has to offer. Join the Northstar team and learn why Truckee, CA has been voted one of the “Top 25 Ski Towns in the World.”

Vail Resorts currently requires all employees across North America to be vaccinated for COVID-19.


Job Specifications:

  • Housing: Not available
  • Outlet: Northstar Lodging
  • Schedule & Shift Availability: Year Round / Full Time 


Job Summary:

The Owner Relations Manager will report directly to the General Manager regarding all homeowner communication. The primary function will be the first point of contact to the owners, providing expert advice and communications in regards to the resort and the lodging business. The position requires a high level of skill and ability in both written and verbal communication. Additional skills necessary for the job include – interior design experience/interest, administration, accounting and finance. The Owner Relations Manager assists the GM and other department managers/stakeholders in ensuring owner confidence with Northstar Lodging.


Job Responsibilities:

  • Assist GM in all homeowner communications as the first point of contact-primary function
  • Assist GM in all communications necessary from the GM office-including guest communication
  • Organize all homeowner files and account information
  • Answer phones and respond to emails from homeowners
  • Produce excellent verbal and written communications to all owners
  • Prepare and distribute a periodic/quarterly homeowner newsletter via email
  • Keep all dept. stakeholders abreast of all information regarding owner units and other important information
  • Responsible for inspecting owner properties before owner arrivals and communicating found issues/concerns with housekeeping and maintenance departments
  • Knowledge/experience/interest in interior design is desired
  • Scheduling contractors and other outside vendor work for owners
  • Assist in running month-end reports for all billing, warranty and revenue accounts for each owner
  • Assist in onboarding/offboarding owner properties to/from rental program
  • Assisting owners with their scheduled dates of use for their condo
  • Other duties as assigned


Job Requirements:

  • Bachelor’s degree or Associate degree
  • At least 2 years of administrative experience
  • 1 year of supervisory experience
  • Proficient in Microsoft Office, Outlook
  • Experience/knowledge in interior design
  • Excellent communication skills, both written and verbal


Job Benefits:

  • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
  • MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities
  • 401(k) Retirement Plan
  • Employee Assistance Program
  • Excellent training and professional development
  • Referral Program
  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (after eligible employees work 500 hours)
  • Free ski passes for dependents
  • Critical Illness and Accident plans


Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.


Vail Resorts has implemented a mandatory COVID-19 vaccine requirement as a condition of employment, effective Nov. 15, 2021. We will provide accommodations or exemptions where legally required based on the relevant state and federal laws and regulations in each of our locations.


Requisition ID 432948