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IT Supervisor - Northstar

Date: 
Location: 

Northstar, CA, US

Company:  Northstar California Resort
Shift Type:  Year Round

Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 

Job Summary:

 

The IT Supervisor at Northstar is a dynamic role in the IT department that provides day-to-day support, maintenance, and assistance for all resort wide hardware and software. Responsibilities include managing two PC Technicians, troubleshooting and deployment of computer hardware, printers, scanners, cameras, and other peripherals. Creating and maintaining SOP documentation and managing trouble tickets through our work request management system. The IT Supervisor will work with the IT team to proactively identify problems, build strategies for tasks and projects, and facilitate resolutions and repair of the client’s hardware and software in a Windows Client/Server LAN environment.

 

Responsibilities:

  • Supervisor for PC Technician Team (Two Direct Reports)
  • Assist in resort wide end user support.
  • Responsible for deployment, maintenance, troubleshooting, updating, and repair of Vail Resorts back of the house PC’s and POS systems, including all hardware, software and peripherals.
  • Open, track, and close help desk tickets and promote end user satisfaction.
  • Create and maintain accurate IT related documentation as assigned.
  • Actively participate in training, observe company policies and procedures, and promote all company values relative to protecting the natural environment.
  • Administer end user changes in our telecom POTS environment and Avaya systems
  • Other duties and projects as assigned.

 

Requirements:

  • Fundamental knowledge of Windows 10, Microsoft Office 2016, and Office 365
  • Fundamental knowledge of TCP/IP networking and the ability to effectively troubleshoot connectivity issues with Windows workstations and other devices within a network.
  • Strong written and verbal English communication skills.
  • Professionalism and strong guest service skills, attention to detail and timeliness.
  • Flexible schedule during peak times of the year.
  • On Call / After Hours support
  • Ability to work outdoors in a dynamic mountain environment. This position requires year around work on and off the mountain.
  • High School Diploma or equivalence exam.
  • Valid US Driver’s license.
  • Follow and enforce company guidelines, policies and practices.
  • CompTia A+ and/or MCP certification.
  • 2 years’ experience in the set-up, configuration, use, and troubleshooting of computers.

 

Preferred skills:

  • Associates or Bachelor’s Degree from an accredited University.
  • Previous management or supervisor experience
  • CompTIA N+ certification
  • Demonstrated project management skills
  • Ability to Ski or Snowboard

With diverse tree-lined mountain trails, a world-class terrain park and a vibrant village, Northstar is the perfect setting for families and snow sports enthusiasts alike. Nestled in the Sierra Nevada just 15 minutes from Lake Tahoe, 30 minutes from Reno and a few hours from Napa and San Francisco, it’s easy to explore everything Northern California has to offer. Join the Northstar team and learn why Truckee, CA has been voted one of the “Top 25 Ski Towns in the World.” www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 231355