Golf Operations Manager

Date:  Feb 20, 2024
Location: 

Broomfield, CO, US

Company:  Northstar California Resort
Shift Type:  Summer Seasonal 2024

 

Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
 

Job Benefits

  • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
  • MORE employee discounts on lodging, food, gear, and mountain shuttles
  • 401(k) Retirement Plan 
  • Employee Assistance Program
  • Excellent training and professional development
  • Referral Program
     

Full Time roles are eligible for the above, plus:

  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
  • Free ski passes for dependents
  • Critical Illness and Accident plans

 

Job Summary:

The Golf Operations Manager – Northstar California Golf Course is responsible for daily supervision of Pro Shop, Outside Services, Marshals/Starters, and oversite of guest experience.  Leads all staff in providing the highest quality guest service, resort and local information, and facilitating all golf course needs in the following areas, but not limited to; scheduling tee times, purchase ordering, retail sales and inventory controls, scheduling all staff based on budget and forecast..  The Golf Shop Manager – Northstar Golf Course complies with all Vail Resorts policies when executing budget management, employee relations, audit procedure, and company policies.

 

Job Specifications:

  • Outlet: Northstar California Golf Course
  • Expected Pay Range: $66,560 - $77,905 
  • Shift & Schedule Availability: Full Time / Seasonal
  • Skill Level: Advanced

 

Job Responsibilities:

  • Employee Management – Hire and train staff; develop staff potential, coach and discipline when needed; conduct mid-season and end-of-season evaluations.
  • Financial Management – Prepare and monitor budget utilizing daily labor reports, monthly P & L financials, and other resource websites and software provided by Vail Resorts.  Create staff schedule based on current budget, expected golf rounds, incoming group report, and anticipated business volumes.
  • SOX compliances – Comply with Vail Resorts policies with card handling, audit, and all other sales transactions.
  • Guest Service – Have a high proficiency in Northstar California service offerings; resolve guest complaints and answer inquiries in a timely manner.
  • Purchasing – Utilize required procurement tools for office and operating supplies ordering.  Utilize Jonas for accurate retail receiving and inventory control.
  • Golf Operating Systems – Must retain the highest knowledge of the Jonas operating system and other software utilized for operations.
  • Collaborate and cooperate with Northstar Lodging, other Hospitality divisions, and the partnership with the overall Northstar Resort.  Create relations and maintain with contracted companies such as Golf Now, Quick 18, and a variety of outsourced companies essential to golf operations.  Effectively coordinate efforts to provide excellent guest service to internal and external departments.
  • Group Sales- Year round management of booking new/existing group sales clients for retention with golf groups year over year.
  • Retail Management – Maintain retail inventory controls and develop full understanding of product line. 
  • Provide support to Teaching Professional in any all golf instruction offerings.  Coordinate with Assistant Golf Professional with all adult clinics, junior golf schools, and private lessons.
  • Other duties as assigned.

 

Job Qualifications:

  • High school diploma, Bachelor degree and/or PGA preferred.
  • Four to six years guest service related work experience.
  • Four years’ experience managing staff and budget preparation.
  • PGA preferred or equivalent golf management degree.
  • Proficient in Windows, Microsoft Office – Outlook, Excel, Word, PowerPoint, and ability to learn other programs used for operations.
  • Ability to read and comprehend complex instructions; ability to effectively present information in one-on-one and small group situations to high-end clientele and employees in other departments.
  • Have good understanding of overall golf knowledge.  Financial background with ability to establish budgets, read reports, and forecasting.
  • Certified golf instructor preferred but not required.

 

 

The expected pay range is $66,560 - $77,905. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

 

Requisition ID  499669
Reference Date: 01/10/2024 
Job Code Function: Golf Services 


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