Share this Job

Assistant Manager: Level 2 Store

Date: Aug 12, 2019

Location: Northstar, CA, US

Company: Vail Resorts

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.


Supervisors are responsible for assisting in the management of the sales, staff, operational and merchandising functions of the store to attain maximum profitability, productivity, and a world - class guest experience.

Here at the True North at the Ritz Carlton, we are ladies and gentlemen serving ladies and gentlemen. We pride ourselves in going about and beyond with our guest’s experience. Our guests are the most important resource in our service commitment. We genuinely car4e and comfort our guests in the highest manor. We pledge to provide the finest personal service and facilities for our guest who will always enjoy a warm, relaxed, yet refined ambiance.



Include (but are not limited to): 

  • Maintain all company paperwork according to policies and standards
  • Full fill manager-on-duty responsibilities when scheduled
  • Assist in maintaining and administering operational expectations by following company policies and guidelines
  • Maintain and model high retail, merchandising and cleanliness standards as set forth by the Store and Regional Manager
  • Assist Store Manager to ensure sales are generated while demonstrating and maintaining an enthusiastic and professional
  • standard of guest service
  • Maintain all company paperwork according to policies and standards
  • Assist Store Manager in monitoring and controlling daily operational budgets, including payroll
  • Assist Store Manager in recruiting and maintaining a quality core staff
  • Assist in on boarding and training of new employees in POS, product knowledge, guest service, and sales
  • Assist Store Manager in communicating company values and goals to the employees
  • Manage inventory control and meet or exceed inventory goals
  • Enforce company cash handling and other Loss Prevention policies and procedures
  • Remain current on new industry products and trends; demonstrate knowledge of products
  • Be energetic, motivated and possess the ability to multi task
  • Communicate ideas or issues with the store manager
  • Be able to work late shift after store closes to check in boxes
  • Have a strong command of MMS
  • Be able to train incoming sales associates our Vail Resorts Retail GUIDE Sales technique
  • Black out date availability and enforcement of scheduling



  • 3 years of retail experience, preferably within the outdoor industry
  • 2 years of leadership or supervisory experience
  • HS Diploma or GED Equivalent
  • Excellent communications skills both written and verbal
  • Self-motivated with the ability to multi-task
  • Familiarity with rental and retail POS systems preferred
  • Ability to communicate fluently with co-workers and guests in accurate spoken and written English Snowsports background
  • Maintain a working knowledge of products and trends within the industry
  • Proficient in Microsoft Office products; Word, Excel, Outlook and PowerPoint
  • Commitment to providing exceptional customer service to our guests
  • Self-motivated with the ability to multi-task
  • Ability to work a flexible schedule; including nights, holidays and weekends
  • Previous experience in rentals and rental POS (preferred)
  • Must be able to work in a high volume fast-paced retail location



As an employee of Vail Resorts you understand that there are critical times during the season that your

presence is crucial. The following are dates are your black out dates for requesting more than 2 days off during that week.

  • November 21st - November 29th (Thanksgiving)
  • December 22nd –January 1st (Christmas and New Year’s)
  • January 17th – January 19th (Martin Luther Weekend)
  • February 14th – February 17th (Presidents Day Weekend)
  • March  (Spring Break) – there will be flexibility during this month, but limited
  • April 3rd – April 12th (Spring Break)

With diverse tree-lined mountain trails, a world-class terrain park and a vibrant village, Northstar is the perfect setting for families and snow sports enthusiasts alike. Nestled in the Sierra Nevada just 15 minutes from Lake Tahoe, 30 minutes from Reno and a few hours from Napa and San Francisco, it’s easy to explore everything Northern California has to offer. Join the Northstar team and learn why Truckee, CA has been voted one of the “Top 25 Ski Towns in the World.”

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 171371