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Advanced Supervisor - True North Ritz - Winter Seasonal

Date:  Sep 13, 2021

Northstar, CA, US

Company:  Northstar California Resort
Shift Type:  Winter Seasonal 2021/2022

With diverse tree-lined mountain trails, a world-class terrain park and a vibrant village, Northstar is the perfect setting for families and snow sports enthusiasts alike. Nestled in the Sierra Nevada just 15 minutes from Lake Tahoe, 30 minutes from Reno and a few hours from Napa and San Francisco, it’s easy to explore everything Northern California has to offer. Join the Northstar team and learn why Truckee, CA has been voted one of the “Top 25 Ski Towns in the World.” www.vailresortscareers.com

True North at the Mid Mountain - Ritz Carlton
Here at the True North at the Ritz Carlton, we are ladies and gentlemen serving ladies and gentlemen. We pride ourselves in going about and beyond with our guest’s experience. Our guests are the most important resource in our service commitment. We genuinely care and comfort our guests in the highest manor. We pledge to provide the finest personal service and facilities for our guest who will always enjoy a warm, relaxed, yet refined ambiance.
With a true ski-n-ski-out location, it is an amazing opportunity for our employees to the able to hit the slopes on breaks and their days off!
Job Summary:
Are you a natural leader that was born to lead a team? Are you looking for a position with great development opportunities and upward mobility in a growing company? Are you passionate about snow sports, and building a career that aligns your passion with your career? Do you consistently challenge the status quo, and seek continually improvement? Do you want to a job that is both fun and challenging? If you answered yes to any or all of these questions; we want you!
Supervisors are responsible for assisting in the management of the sales, staff, operational and merchandising functions of the store to attain maximum profitability, productivity, and a world - class guest experience.
Job Responsibilities (but not limited to): 
•    We are Ladies and Gentleman serving Ladies and Gentleman
•    Explain to guests how to operate rental equipment, safety practices, and guest responsibility for the equipment during the rental including length of rental and return options
•    Ensure equipment on rental “ready” line is clean, serviced, and tested according to company standards
•    Follow all company standards in regards to paperwork, cash management, and loss prevention
•    Deliver an enthusiastic and professional level of guest service at all times
•    Adhere to all safety procedures
•    Maintain all paperwork according to company policy
•    Fit for boots, skis and boards
•    Ensure our employees are preparing guests for a mind-blowing day on the hill
•    Learn how to set equipment properly for guests and leave them feeling confident in their gear
•    Follow all Vail Resorts Retail policies and procedures, and ensure your staff is doing the same
•    Understand and respect the value of blackout dates. These are periods during the season that requests off will be limited and/or denied. Please keep these dates in the back of your pocket. Your presence is highly valuable during these high volume times:
•    December 18th –January 3rd (Christmas and New Year’s)
•    January 14th – January 17th (Martin Luther Weekend)
•    February 18th – February 21st  (Presidents Day Weekend)
•    Responsible for opening and closing cash management, time management and other leadership tasks
•    Serve Others, Drive Value, Do Right, Do Good, Be Safe and ....
•    Most importantly; HAVE FUN!
•    Previous retail/rental experience preferred
•    Passion for Skiing/Snowboarding
•    Maintain a working knowledge of products and trends within the industry
•    Commitment to providing excellent customer service
•    Prior Leadership Experience - Preferred
•    Exceptional guest service - Required*
•    English fluency - Required
•    Passion and enthusiasm - Required
•    Ability to work a flexible schedule; including all holidays, some nights and all weekends - Required*
•    Basic Computer Skills - Required
•    Passion for the snow sports industry - Preferred
•    Previous management of staff and labor budget - Preferred
Benefits include:
•    Free Epic Local Pass
•    Daily $5 Meals
•    50% discount tickets 
•    $1 VRR Employee Rentals
•    FREE Employee Lessons
•    FREE Street Teams Bi-Weekly Harvest and Hot Meals
•    Free Tunes and Rentals Coupons
•    30% off Retail Discounts at resort shops; BURTON, OAKLEY, Patagonia, North Face, True North, etc.
•    Epic Promise/Scholarships
•    Epic Wellness & Mental Health programs
•    Epic Employee Emergency Fund
•    Employee Appreciation Week
•    Succession Plans and Promotional Opportunities
•    Leadership Classes
•    Employee Clubs/Teams
•    Employee Assistance Program (EAP)

Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 338528