Hospitality Operations Team Lead - Year Round

Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 

At Keystone Hospitality, our Housekeeping team is the "heart of the house!" By adhering to the highest quality of industry standards, our team ensures guest satisfaction every step of the way. The Team Lead with assist the Executive Housekeeper in the overall delivery of exceptional experience to both employees and guests alike. This individual is responsible for the supervision, training, scheduling, and motivation of the housekeeping, laundry and houseperson team. 

We are looking for service-oriented leaders who value and foster teamwork, being safe and having fun and are driven to make sure the entire property does as well. If you are looking to continue your leadership journey with a company that offers training and development, in one of the most AMAZING places in the world, come join the hospitality team at Keystone! 

Responsibilities (Included But Not Limited To):

• Assist our Executive Housekeeper in scheduling the team in cleaning groups and tracking the productivity amounts each group is responsible for on a daily basis.
• Deliver exceptional service to all guests and be the key communicator between all different departments. I.e. Front Desk and Maintenance.
• Train new employees on safety, room directions/specifications, stocking carts, ergonomics, and owner preferences. 
• Prioritize daily cleaning schedules with special requests. Report add-on cleaning request from owners to be billed.
• Provide, order and organize cleaning supplies, room amenities and linens to the housekeepers.
• Conduct inspections on rooms, public areas and laundry department.
• Help Executive Housekeeper with performance reviews with feedback, productivity, and inspection notes.
• Log and track lost and found items from the units. Report maintenance issues and damages.
• Assist in tracking labor costs, calling in contract labor when needed.
• Schedule and track off-season deep cleans which includes carpet cleaning, dry cleaning, and requests for maintenance. 
• Assist with the organization of the Quarterly HOA meetings, setting up and the breakdown of the meeting rooms. 

Job Requirements:

• Experience in and passion for service, supervisory experience required. 
• Ability to prioritize tasks to satisfy various stakeholders.
• High school diploma or equivalent required.
• Exemplary verbal and written communication skills in English. Ability to read, comprehend and write complex correspondence and effectively communicate with guests and homeowners using diplomacy and tact required. Ability to communicate in Spanish a plus.
• Valid driver's license required for some areas.
• Ability to able stand for up to 8 hours and lift up to 50lbs.
• Flexible schedule including weekends, nights and holidays

The budgeted range starts at $14.25 - $20.00.  Actual pay will be adjusted based on experience.

The perks include a free ski pass, and a set of benefits including... 

• Medical, Dental, Vision insurance, and a 401(k) retirement plan  
• Hourly employees are generally eligible for accrued Paid Time Off (PTO), Extra Time Off (ETO) and Sick Time.  Salaried employees are generally eligible for Flexible Time Off (FTO) 
• Paid Parental Leave for eligible mothers and fathers  
• Healthcare & Dependent Care Flexible Spending Accounts  
• Life, AD&D, and disability insurance 

We’re looking for team members who are passionate about their work and the world around them, who take pride in ensuring our guests receive the best possible service and who bring a sense of self and fun to all they do. Life at 9,280 feet in the sky is a little different. With our crisp Rocky Mountain air and boundless options for adventure and exploration, you can join a community who loves where they live and loves what they do. Keystone will be your home away from home; a place where friendliness, an eye for detail and unmatched guest service is the foundation of our Culture. Come join our team – where A Mountain of Possibilities awaits. www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 261427