Team Lead Dispatch/Compliance - Housing May Be Available

Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan 
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Job Summary: 

The Mountain Dispatcher communicates and coordinates with all other resort departments to ensure a seamless operation.  The Mountain Dispatcher is integral to opening and closing operations, other daily operations, and coordinating emergency response.  The dispatcher will document all operational activity and communicated information which comes in from a multi-line telephone, a 2-way radio, email, text, and face to face conversations.  The dispatcher builds and distributes daily reports.  This position will also work closely with and help support the Snow Reporter.  Strong work ethic, a positive attitude, and the willingness to learn are a must.

Job Specifications:

• Housing: May Be Available
• Expected Pay Range: $23.00 - $27.94 / hour
• Shift & Schedule Availability: Full Time , Year Round
• Skill Level: Lead

Job Responsibilities:

• Answer a multitude of telephone and radio calls, determine nature of calls, refer to appropriate department or personnel
• Facilitating communication between resort departments
• Make resort wide announcements via two-way radio 
• Maintain several logs and other records 
• Assist in locating missing, lost, and out of bounds guests
• Periodically direct guests to the appropriate area or department while providing superior customer service
• Communicate with cooperating agencies, and resort vendors
• Perform various clerical tasks related to department operations
• Update electronic sign board and other computer based programs where information is viewed by public
• Other duties as assigned.

Qualifications:

• High School Diploma or GED
• Strong computer and typing skills
• Prior experience with Microsoft Excel and Google sheets
• A clear speaking voice, and a clear command and understanding of the English language
• The ability to multi-task and perform during stressful situations
• Basic math skills 
• Knowledge of Keystone resort and trails
• Transportation to and from work - working hours fall outside of the public transportation schedule

Physical Requirements:

• Sit for long periods of time
• Must be able to see, hear, and speak

The expected pay range is $23.00 - $27.94. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID  498590
Reference Date: 10/17/2023 
Job Code Function: Dispatch