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Store Manager, Keystone Delivery - Buffalo Lodge

Date: Jan 12, 2021

Location: Keystone, CO, US

Company: Vail Resorts

Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 


Job Overview:

Keystone Sports offers free upgrade to our ski rental delivery service.  No line, no hassle - we bring the rentals directly to the guest!  Unlike other delivery services, we have slopeside locations should you need to swap out your equipment for a powder day… free of charge!  The manager of the delivery operation will hire and manage of staff of 4-7 rental drivers with a fleet of 4 vans.  We deliver within the town of Keystone. The manager of the operation must be qualified in leadership development, onboarding and training their team of professional delivery drivers.  We are currently accepting applications for the winter 2020-21 season. This position is full time year round.


  Job Responsibilities:

  • Demonstrate and maintain a high level of personalized guest service
  • Generate sales, to budget and YOY
  • Evaluate rental trends and create methods for growth
  • Build and maintain relationships with lodging partners
  • Manage inventory control and meet or exceed inventory goals
  • Recruit, hire, train, coach, and maintain a quality core staff
  • Enforce company cash handling policies and procedures, and other loss prevention policies
  • Provide training resources in POS, RPOS, product knowledge, guest service, resort information, and sales
  • Conduct performance appraisals for and coach development of staff on a regular basis
  • Maintain all company paperwork according to policies and standards
  • Communicate ideas or issues with the Area Manager
  • Manage operational budget
  • Remain current on new industry products and trends, and demonstrate knowledge of products
  • Be energetic, motivated, and possess the ability to multi-task


Job Qualifications:

  • A minimum of 2 years of rental management experience
  • High school diploma or equivalent
  • Proficient in Microsoft Office applications
  • Able to pass driver background check
  • Self-motivated with the ability to multi-task
  • Familiarity with rental and retail POS system - preferred
  • Must be a team player and be able to handle fast paced stressful environment
  • Possess the desire to offer the highest customer service standards to guests


The budgeted range starts at $40,500 - $60,250 + annual bonus.  Actual pay will be adjusted based on experience.


The perks include a free ski pass, and a set of benefits including... 

  • Medical, Dental, Vision insurance, and a 401(k) retirement plan  
  • Hourly employees are generally eligible for accrued Paid Time Off (PTO), Extra Time Off (ETO) and Sick Time.  Salaried employees are generally eligible for Flexible Time Off (FTO) 
  • Paid Parental Leave for eligible mothers and fathers  
  • Healthcare & Dependent Care Flexible Spending Accounts  
  • Life, AD&D, and disability insurance 


We’re looking for team members who are passionate about their work and the world around them, who take pride in ensuring our guests receive the best possible service and who bring a sense of self and fun to all they do. Life at 9,280 feet in the sky is a little different. With our crisp Rocky Mountain air and boundless options for adventure and exploration, you can join a community who loves where they live and loves what they do. Keystone will be your home away from home; a place where friendliness, an eye for detail and unmatched guest service is the foundation of our Culture. Come join our team – where A Mountain of Possibilities awaits. www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 279227

Nearest Major Market: Denver