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Spa Supervisor

Date:  Jan 13, 2023
Location: 

Keystone, CO, US

Company:  Keystone Resort
Shift Type:  Year Round

 

Create Your Experience of a Lifetime!

 

Come work and play in the mountains!  Whether it’s your first time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. 

 

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. 

 

Job Benefits

  • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons  
  • MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities 
  • 401(k) Retirement Plan  
  • Employee Assistance Program 
  • Excellent training and professional development 
  • Referral Program 

 

Full Time roles are eligible for the above, plus: 

  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
  • Free ski passes for dependents 
  • Critical Illness and Accident plans 

 

 

Job Specifications:

  • Expected Pay Range $20-$23
  • Shift Availability: Full Time

 

The Spa Supervisor will oversee the day-to-day operations of the front desk and spa. Duties would include all hiring and guest service training for the front desk and payroll responsibilities for all, non-exempt staff of the spa. The Spa Supervisor will create a friendly and guest-centric atmosphere and lead by example for all staff at all times.

 

Job Requirements

  • Oversee the operations of the spa front desk
  • To arrange and book all spa appointments and packages
  • To be the initial and complete source of information regarding all available spa treatments and retail goods
  • To maintain a sense of order and efficiency for spa operations via proper scheduling of guest and staff appointments
  • To be able to explain the key features of the spa and retail area
  • To assist with scheduled retail inventory
  • To handle all the billing and point-of-sale functions for spa services and retail sales
  • To ensure a pleasant visit for each guest
  • Assists with special projects/events as requested
  • Assist Spa Manager with weekly payroll
  • Trains all spa front desk staff on spa procedures and protocols
     

Essential Job Functions:

  • To arrange for all spa appointments and packages
  • Able to communicate clearly to all spa staff
  • To be the initial and complete source of information regarding all available spa treatments and retail goods
  • To maintain a sense of order and efficiency for spa operations via proper scheduling of guest and staff appointments
  • To maintain the orderliness, cleanliness, and presentation of all retail items
  • To be able to explain the key features of the spa and retail area to staff and guests
  • To assist with scheduled retail inventory
  • To handle all the billing and point-of-sale functions for spa services and retail sales
  • To ensure a pleasant visit for each guest and a pleasant workplace for all spa staff
  • Assists with special projects/events as requested
  • Must be able to work as a team with both front-desk concierges and back-of-spa therapists
  • Assists Spa Manager with Interviewing, hiring, training, and evaluating the front desk and concierge staff
  • Be upbeat and have fun!
     

Requirements:

  • High school diploma or equivalent -required   
  • SpaSoft experience is highly recommended
  • Must be able to work weekends.
  • Typing, computer, and basic math skills required
  • Must attend product knowledge training
  • One year of supervisory experience preferred
  • Must be proficient in sales and guest service
  • Must possess good organizational skills
  • Must be able to work well within a team environment
  • “Can-Do” attitude a must

The expected pay range is $20 - $23. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

 

Requisition ID 492203


Nearest Major Market: Denver