Create Your Experience of a Lifetime!
Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.
With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.
Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).
Employee Benefits
• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
To Learn More, please review the Benefits Eligibility Summary
Job Summary:
At Vail Resorts, our mission is to create the Experience of a Lifetime for our employees so they can, in turn, create the Experience of a Lifetime for our guests.
As a supervisor with Keystone Ski Patrol, you will oversee day-to-day operations, manage team tasks and ensure that employees are appropriately performing their assigned work. This is a management role with Vail Resorts. A key element of this position is to oversee the efficient, effective performance of the team. Success in this role is measured by the ability to work proactively, with a positive attitude, in a dynamic physical and mental environment that requires emotional awareness, a high degree of physical fitness, embracing change, holding oneself and others accountable while maintaining a continuous focus on customer service and the safety of our employees and guests.
Job Specifications:
- Starting Wage: $34/hr - $37/hr
- Employment Type: Winter Seasonal 2025/2026
- Shift Type: Full Time hours available
- Minimum Age: At least 18 years of age
- Housing Availability: No
Job Responsibilities:
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- Be a proponent of and convey the Vail Resorts vision, mission and values; actively participate in maintaining a culture of excellence, equality and collaboration
- Conduct performance management in a proactive and prompt manner
- Understand and work within the bounds of the Collective Bargaining Agreement (CBA)
- Facilitate training and support team members in compliance with Vail Resorts standards and Keystone Ski Patrol protocols
- Conduct mid-season and end of season reviews with comprehensive documentation
- Evaluate team performance metrics, ensuring quality and efficiency are maintained
- Conduct routine inspections to confirm compliance with internal and external standards and protocols
- Document and report any incidents or deviations from protocol to the Patrol Manager(s) or Patrol Director
- Plan for, coordinate and lead meetings
- Ensure proper scheduling across all four peaks
- Manage and minimize overtime for line level and self
- Ensure all team members adhere to company policies, industry regulations, and safety guidelines
- Conduct regular team meetings to communicate objectives, share updates, and foster a collaborative environment
- Supervise training and support team members in compliance with Vail Resorts standards and Keystone Ski Patrol protocols
- Provide guidance and direction to less experienced patrollers
- Recruit, hire, train and validate qualified ski patrol candidates
- Ensure that all patrollers maintain skills commensurate with their designation (Entry, Intermediate, Advanced, Specialist)
- Ensure all staff work within the scope of practice commensurate with their level of certification
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- Oversee, direct and manage daily operations of ski patrol, ensuring that all tasks are completed in a timely and satisfactory manner
- Perform as a Resource Manager and effectively utilize patrollers as needed
- Serve as a liaison between Patrol and Mountain Dispatch
- Coordinate with fellow supervisors to ensure patrol coverage across all four peaks; share and reallocate resources as needed
- Perform as a Search and Rescue coordinator
- Perform as a Lift Evacuation Coordinator
- Maintain technical skills and continue to perform operational ski patrol duties, to include patient assessments, running toboggans and housekeeping on the mountain with a “patroller’s eye” (signage, boo, rope lines, etc.)
- Monitor daily workflows, assigning tasks and managing resources to meet operational needs
- Oversee winter mountain setup and maintenance, including signage, trail closures, rope lines, and padding
- Supervise planning and actively participate in team trainings, to include fall refresher and mid-season refresher
- Track and analyze team performance data, creating detailed reports for management
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- Maintain a budget for your specific team
- Maintain awareness of costs to the business
- Continuous Improvement
- Proactively look for and identify areas where the Patrol can improve
- Recommend process improvements based on data insights and team feedback to the Patrol Manager(s) and Patrol Director
- Communication and Collaboration
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- Ensure open and clear communication regarding operational goals, expectations, and updates with team members
- Collaborate with other departments to ensure cross-functional alignment and smooth operations
- Compliance
- Ensure departmental adherence to all Company, local, state and federal regulations
- Guest Experience Satisfaction
- Remain focused on guest satisfaction and ensure that Ski Patrol provides a high level of customer service with all guest interactions
- Safety
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- Lead and facilitate a culture of continuous risk assessment and re-assessment that promotes operational changes consistent with evolving conditions
- Empower all members of the team to use good judgment and make decisions regarding their personal safety, as well as that of other employees and guests
- Union Relations
- Foster a positive relationship with the union
- Participate in grievance meetings with the Patrol Director or designee
- Problem-Solving
- Act as the first point of contact for resolving team or guest-related issues, ensuring timely and satisfactory resolutions; escalate as needed and always follow-through
- Address operational challenges promptly by identifying bottlenecks and implementing effective solutions
- Establish and maintain positive intra- and interdepartmental relationships
- Establish and maintain positive relationships with Medical Director and Emergency Urgent Care staff
- Maintain a current OEC, EMT-B or higher medical certification
- Maintain all skills of an Advanced Ski Patroller
- Perform other duties as assigned
Job Requirements:
- Alignment with Vail Resorts’ mission and values
- Professionalism
- Display commitment to the job, the team, and the Company
- Set an example for others to follow
- Adherence to uniform standards (i.e., cleanliness, appropriate and correct name tags, serviceable with no tears, etc.)
- Proactive, positive and enthusiastic team player
- Proactive, solutions-oriented perspective
- Leadership
- Dependability, decisiveness, initiative, and enthusiasm
- Communication
- Clear articulation, active listening, and timely responses, both written and verbal
- Organizational
- Effective time and resource management
- Problem-Solving
- Ability to recognize and anticipate changes to the operation (weather, high patient volume) and proactively allocate resources
- Practice Observe-Orient-Decide-Act (OODA Loop)
- Financial Management
- Overall awareness of costs to the business
- Mindfulness to avoid undue costs
- Understand the relationship between cost and value
- Interpersonal
- Ability to effectively work within a team, with tactfulness, understanding, and empathy
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- Competency in all aspects of ski patrolling
- Proactively facilitate and influence a positive culture
- Proactively facilitate positive change and continuous improvement
- Proactive and appropriate empowerment of staff in order to promote and encourage initiative and personal accountability among line level patrollers
- Purposefully drive positive employee engagement
- Ability to communicate with guests in a positive, professional and empathetic manner
- Willingness and availability to work flexible shifts, weekends and holidays as required
- Maintain ability to perform all duties of an Advanced Ski Patroller
- Ability to lift and ski with a minimum of 50 lbs.
- Ability to stand, walk, sit, climb, balance, stoop, kneel, crouch or crawl in all weather conditions in a high alpine environment
The role you are being hired into requires further background check clearances by the State of Pennsylvania, which will need to be completed before you can begin work. For more information on the clearances, click here.
The expected pay range is $34/hr - $37/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.
In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.
We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID 511711
Reference Date: 09/18/2025
Job Code Function: Ski Patrol
