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Ski & Ride School Supervisor

Date:  Jul 27, 2022
Location: 

Keystone, CO, US

Company:  Keystone Resort
Shift Type:  Winter Seasonal 2022/2023

Come work and play in the mountains!  Whether it’s your first time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. 

 

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development program, and wellness benefits to fuel your success. 

 

Join us to create your Experience of a Lifetime!

 

Job Benefits

  • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons  
  • MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities 
  • 401(k) Retirement Plan  
  • Employee Assistance Program 
  • Excellent training and professional development 
  • Referral Program 

 

Seasonal Full Time roles are eligible for the above, plus: 

  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (after eligible employees work 500 hours) 
  • Free ski passes for dependents 
  • Critical Illness and Accident plans 

 

 

 

Job Summary:

The Ski and Ride School Supervisor is responsible for creating an inclusive environment by leading the resort priorities and modeling our company’s values. This is achieved through the focus on quality control, guest and employee relations, staff performance and development, financial responsibility, communication, teamwork and administrative duties.  They will supervise operations of programs, indoor and outdoor facilities/ teaching areas and will oversee daily staffing and lesson assignments.  This position will work with the Director, General Manager, Location Managers and Administrative Assistants as well as all other resort departments to ensure efficient management of the department and that all stakeholder needs are consistently met.

 

Job Specifications:  

Housing: Currently Available 

Starting Wage:  The budgeted range starts at $47,500 - $55,900.  Actual pay will be adjusted based on experience.

Shift & Schedule Availability:  Full Time

Skill Level: Supervisor

 

Job Responsibilities:

  • Utilize available resources to monitor and maintain the quality of the teaching standards of our Pros.
  • Manage staffing levels to daily guest reservations and labor margins.
  • Monitor and review employee performance with other supervisors and individual Pros on a regular basis.
  • Work with the General Managers and Location Managers to support and achieve Guest Experience targets for the success of the overall Ski & Ride School.
  • Resolve guest complaints by utilizing guest service guidelines and accommodate special requests when appropriate.
  • Understand, lead, and model safety standards within the department.
  • Ensure Pros are knowledgeable about our product lines, company policies and procedures, and work schedules.
  • Establish and review mutual seasonal goals and performance objectives with each Pro, providing feedback and coaching.
  • Communicate effectively with leadership, peers and other departments to create an environment of support and trust that will benefit staff and guests.
  • Understand, lead and model the Company’s mission, vision and values
  • Other duties as assigned

 

Job Requirements:

  • High school diploma or equivalent
  • Minimum of one year of supervisory experience
  • Minimum of one year working in a Ski & Ride School
  • PSIA/AASI Level 1 certification
  • Microsoft Office proficiency
  • Fluent in all aspects of the English language
  • Excellent communication and guest service skills
  • Familiar with proper techniques regarding the lifting and handling of children
  • Advanced to expert level skiing/ snowboarding skills
  • Must be able to work in inclement weather in a high alpine environment
  • Must work well in a team
  • Must be able to work holidays and weekends
  • Offers may be contingent upon a post-offer background check and reference checks
  • RPOS experience

 

Preferred:

  • PSIA/AASI Level 2 or 3 certification
  • Children Specialist 2 certification or equivalent
  • Prior experience working with Children, Adult, and Private Lessons
  • RPOS experience
  • College degree/ experience in a relevant field

 

 

 

 

The budgeted range starts at $47,500 - $55,900.  Actual pay will be adjusted based on experience.

 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

 

Requisition ID 446790


Nearest Major Market: Denver