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Public Safety Agent - Year Round

Date:  Jan 14, 2022

Keystone, CO, US

Company:  Keystone Resort
Shift Type:  Year Round

Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 

As of Nov.15, 2021, Vail Resorts will be requiring all employees across North America to be vaccinated for COVID-19.


Join us now and receive an end-of-season bonus of $2/hour for every hour worked!




Vail Resorts is always looking for great talent.  Although our resorts and offices are currently closed to protect the health and safety of our employees, applications are still being accepted.  Hiring will resume as soon as normal operations resume.


Keystone Emergency Services is looking for outgoing, friendly, guest service-oriented individuals to join our team this winter. Keyston Emergency Services Securty Officers ensure that all areas of the resort are in safe, secure and undisturbed and that the resort remains free of safety hazards.  Further, Officers ensure the safety of our guests and engage in constant public and guest relations. Officers will have contact with many county services such as Fire Department, Sheriffs, Forestry Service etc.


Other job duties include, but are not limited to:

  • Conduct pedestrian and traffic control of thousands of vehicles and people entering and exiting throughout the day 
  • Responds to all medical calls throuout the base area and Hospitality areas in capacity as EMT
  • Patrol front and back of house areas, reporting any breach of security to Security Manager and/or Security Supervisor.
  • Patrol employee housing consisting of approximately 2500 units and 4000 employees
  • Coordinate flight pad security with medical (Flight For Life) and/or law enforcement personnel
  • Patrol food outlets, restaurant, and bars at 11,000 feet and above by riding Gondola and lift chairs
  • Process incident reports and communicate accordingly.
  • Patrol 7 miles of property in a security vehicle
  • Performs guest and employee services such as vehicle lock-outs, opening building doors, and guest assist rides when needed.
  • Conducts parking enforcement by monitoring parking violations and issuing parking citations to include towing and vehicle immobilization procedures
  • Performs foot patrols and vehicle patrols through all Mountain Base areas and reports on unsafe conditions, fire hazards and security issues.
  • Conducts investigations when directed concerning Accident, Employee, and/or Security Incidents on property.
  • Coordinates efforts with outside agencies such as Summit County Sheriff's Office, Summit County Ambulance Service, Fire Protection District and the Colorado State Patrol.
  • Maintains accurate daily logs and other records of all activities throughout the shift. Must be able to accurately write, investigate, and input reports into electronic report writing systems.


Minimum Qualifications

  • Valid Driver's License and clean driving record
  • Colorado EMT certification required
  • At least 2 years of formal Resort Security experience - preferred
  • At least 2 years hospitality guest service experience preferably in a resort setting- preferred
  • Must have knowledge and experience dealing with emergencies
  • Knowledge and experience with Traffic Control procedures - preferred
  • Knowledge of security processes - preferred
  • Proficiency in MS Office
  • Able to lift and carry up to 50 lbs
  • Able to be on your feet for up to 8 hours and work in inclement weather
  • Strong communication skills, able to work with a diversity of staff and guests
  • Willingness to work flexible schedule including weekend and holidays



Benefits Include:

  • Free Ski passes for employees and dependents
  • Discount lift tickets for friends and family
  • Free ski lessons
  • Discounted lodging, food, gear and mountain shuttles
  • Discounted bike haul & golf
  • Medical, Dental, and Vision plans (full-time positions)
  • 401(k) Retirement Plan
  • Excellent training and professional development


We’re looking for team members who are passionate about their work and the world around them, who take pride in ensuring our guests receive the best possible service and who bring a sense of self and fun to all they do. Life at 9,280 feet in the sky is a little different. With our crisp Rocky Mountain air and boundless options for adventure and exploration, you can join a community who loves where they live and loves what they do. Keystone will be your home away from home; a place where friendliness, an eye for detail and unmatched guest service is the foundation of our Culture. Come join our team – where A Mountain of Possibilities awaits. www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 365168

Nearest Major Market: Denver