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Property Manager- Level I

Date:  Feb 17, 2021

Keystone, CO, US

Company:  Keystone Resort
Shift Type:  Year Round

Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 


Job Summary:

Keystone Resort Property Management is the premier property management company at Keystone Resort, providing comprehensive management services to both homeowner associations and individual homeowners renting their units on a short-term basis. This Vacation Rental Manager (VRM II) manages 115+ vacation condos near the base of Keystone Resort by working closely with the Community Association Management, Engineering, Housekeeping, and Front Office teams to deliver Vail Resorts’ mission of Experience of a Lifetime to homeowners and guests. Success in this position is strong financial performance, well-maintained properties and satisfied homeowners and guests. No two days look the same in vacation rental management.


Duties include but are not limited to:

  • Act as key contact for contracted homeowners with high-level questions regarding unit performance, quality and any management questions or concerns.  Foster and maintain homeowner relationships to facilitate acquisition and retention of management agreements for vacation homes.
  • Foster effective interdepartmental relationships with key internal stakeholders – Property Managers, Reservations, Housekeeping, Front Desk, and Administration.  Collaborate with these internal team members to ensure customer satisfaction and strong client relationships.
  • Periodically review marketing collateral, sales collateral, website content and management contracts and collaborate with other internal stakeholders to update as necessary.
  • Serve as a key contact for internal Inventory Management relating to owner inventory challenges.
  • Establish and maintain connections with the local real estate community.
  • Provide exceptional service to homeowners, their guests, and rental guests.  Resolve escalated customer complaints by investigating problems and identifying solutions. 
  • Review electronic post-stay surveys, resolve problems, and follow-up with respondents.  Work with owners and internal departments as needed to meet goals around guest experience measurements.
  • Review and approve billing for repairs and maintenance work.  Create PO’s and process vendor invoices.
  • Review monthly homeowner billing statements for accuracy and provide resolution for complaints about charges.
  • Develop a strong understanding of monthly owner revenue statements; interpret and communicate accurate historical rental information to current and prospective clients.
  • Compile condominium rental averages in an up to date and meaningful format to use in communications with current and prospective clients.
  • Monitor competitors and analyze market conditions on a consistent basis.
  • Manage Rental Program including acquisition and retention of rental management contracts, onboarding and off boarding of properties, coordination of housekeeping and maintenance, inspections pre-arrival and post-departure, as well as working with Front Office Revenue Management and Reservations teams to maximize rental revenue and occupancy.
  • Manage Homecare and KRBO units and ensure fulfillment of respective contractual obligations, including inspections, coordination of repair or maintenance work and communication with homeowner as appropriate.
  • Coordinate property improvements, deliveries, and projects in managed properties.
  • Oversee and support annual unit quality rating, spring carpet and upholstery cleaning, and preventative maintenance programs.
  • Work with Community Association Managers, Owner, Inventory Management, Front Office, Maintenance and Housekeeping around effective management and coordination of out of order holds.
  • Support other departments as it relates to guest service, guest compensation and resolution of problems that affect guest experiences.
  • Work toward achievement of financial, guest service, safety, and other departmental goals.
  • Other duties as assigned.


Job Qualifications:

  • Experience in and passion for service.
  • Ability to prioritize tasks to satisfy various stakeholders.
  • High school diploma or equivalent required. Bachelor's degree strongly preferred.
  • Maintenance experience or familiarity.
  • Exemplary verbal and written communication skills in English. Ability to read, comprehend and write complex correspondence and effectively communicate with guests and homeowners using diplomacy and tact required. Ability to communicate in Spanish a plus.
  • Two years of experience in vacation rental or hotel management is required.
  • Experience with Property Management software applications such as SMS, PMS, LMS, IQWare is preferred.
  • Proficient with Microsoft Office applications - Excel, Word, Outlook.
  • Ability to lift up to 30 lbs. and stand for long periods.
  • Ability to effectively present complex, detailed information both verbally and in written form  with diplomacy and tact
  • Must have personal transportation and valid driver's license required.
  • Flexible schedule including weekends, nights and holidays


The budgeted range starts at $45,000-$55,250.  Actual pay will be adjusted based on experience.


The perks include a free ski pass, and a set of benefits including... 

  • Medical, Dental, Vision insurance, and a 401(k) retirement plan  
  • Hourly employees are generally eligible for accrued Paid Time Off (PTO), Extra Time Off (ETO) and Sick Time.  Salaried employees are generally eligible for Flexible Time Off (FTO) 
  • Paid Parental Leave for eligible mothers and fathers  
  • Healthcare & Dependent Care Flexible Spending Accounts  
  • Life, AD&D, and disability insurance 


We’re looking for team members who are passionate about their work and the world around them, who take pride in ensuring our guests receive the best possible service and who bring a sense of self and fun to all they do. Life at 9,280 feet in the sky is a little different. With our crisp Rocky Mountain air and boundless options for adventure and exploration, you can join a community who loves where they live and loves what they do. Keystone will be your home away from home; a place where friendliness, an eye for detail and unmatched guest service is the foundation of our Culture. Come join our team – where A Mountain of Possibilities awaits. www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 287388

Nearest Major Market: Denver