Create Your Experience of a Lifetime!
Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.
With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.
Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
Job Benefits
- Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging, food, gear, and mountain shuttles
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
- Referral Program
Full Time roles are eligible for the above, plus:
- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans
Job Summary:
Keystone Public Safety Manager provides leadership, direction, and operational oversight for resort public safety functions. This role ensures the delivery of professional services across the resort, including first aid response, incident management, safety inspections, guest and employee service, and loss prevention.
This position leads a team responsible for proactively identifying risks, responding to emergencies and guest needs, conducting investigations, and maintaining strong partnerships with internal departments and external public safety agencies.
The Public Safety Manager promotes a culture aligned with company values, emphasizing safety, service excellence, accountability, and continuous improvement while developing team members and supporting overall resort operations.
Job Specifications:
- Starting Wage: $ 58,461.98 - $ 77,126.78 + annual bonus
- Employment Type: Year Round
- Shift Type: Full Time hours available
- Minimum Age: At least 18 years of age
- Housing Availability: Yes
Job Responsibilities:
- Oversee the daily operations of security services, including field teams and communications/dispatch functions.
- Lead and coordinate responses to emergencies, incidents, and safety hazards while supporting emergency preparedness and incident command.
- Coordinate and conduct investigations related to guest injuries, theft, fraud, vehicle incidents, and other safety concerns.
- Build and maintain strong relationships with internal leadership and external partners, including law enforcement, fire/EMS, and emergency management agencies.
- Partner with resort leadership to align security priorities with operational goals and ensure consistent service delivery.
- Promote a safe, productive, and engaging work environment that emphasizes guest service, accountability, and continuous improvement.
- Lead and develop a high-performing team through hiring, training, coaching, and performance management while fostering a culture of continuous learning.
- Develop, implement, and maintain departmental policies, procedures, and training programs aligned with company and public safety standards.
- Assist in the development and management of departmental budgets, including operating expenses and capital projects.
- Ensure accurate documentation, reporting, and records management while supporting administrative functions including payroll, compliance, and scheduling.
- Stay current with industry trends, technology, and best practices to enhance departmental effectiveness.
- Perform additional duties as assigned.
Job Requirements:
- Passion for leadership, guest service, and public safety in a fast-paced, team-oriented environment.
- Ability to remain calm, professional, and decisive in high-pressure or emergency situations.
- Strong problem-solving, communication, and interpersonal skills, including the ability to de- escalate challenging situations.
- Excellent written skills with the ability to prepare clear, accurate, and concise reports.
- Ability to manage multiple priorities and work effectively in dynamic and changing conditions.
- Demonstrated ability to lead and develop teams while fostering a positive and inclusive culture.
- Strong administrative, organizational, and computer skills.
Qualifications
- High School diploma or equivalent (required)
- Supervisory or leadership experience (required)
- Valid driver’s license (required)
- Experience with performance management, training programs, and records management (required)
- Minimum 2 years of relevant experience in security, public safety, emergency services, or a related field (preferred)
- Knowledge of emergency response, incident management systems (ICS), and public safety operations (preferred)
Work Environment & Schedule
- Work is performed both indoors and outdoors in variable and potentially adverse weather conditions.
- Position requires shift work including nights, weekends, holidays, and on-call responsibilities.
- Must be able to lift and move equipment (up to 50 lbs).
- May be required to perform duties of subordinate roles as needed
The expected pay range is $ 58,461.98 - $ 77,126.78 + annual bonus. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.
In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.
We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID 514924
Reference Date: 05/19/2026
Job Code Function: Security
