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Lead Instructor - Bike Academy - Summer Seasonal

Date: Apr 10, 2019

Location: Keystone, CO, US

Company: Vail Resorts

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's 50 most innovative companies as named by Fast Company, and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

We are seeking Lead Bike Academy Instructor. This Lead is a daily operational leader of the Bike Academy Team and Ambassador of the Keystone Bike Park. In this position you will be responsible for directly monitoring the safety and overall quality of the Bike Academy operations. This includes staffing, facility readiness, equipment maintenance, opening and closing procedures, guest experience etc. You will also teach Downhill bike lessons to guests of all abilities and ages.

Other major responsibilities include: 

  • Be familiar with and adhere to the policies and procedures of the resort handbook and the best practices
  • Responsible for guest and employee safety including compliance with all Standard Operating Procedures, daily operational logs and emergency response.
  • Actively foresee, plan for, and mitigate any hazards or risks associated with Bike Lessons and Camps.
  • Conduct Mountain Bike Ability Assessments and provide daily coaching and guidance to Bike Academy Instructors.
  • Assist management in monitoring and controlling daily payroll, budget and schedule.
  • Maintain a positive and friendly attitude and demeanor in all internal and external guest interactions.
  • Performance management for a team of 10+ including training, and job execution to meet guest service, employee engagement, safety and financial goals.
  • Manage Academy inventory and liaise with all other departments to promote a seamless customer experience.
  • Complete performance appraisals and end of season forms; partner with their Manager to approve performance appraisals, disciplinary documentation, or assist with HR activity relating to their area.
  • Assist in keeping the Academy bike fleet clean and mechanically sound.
  • Assist in the planning and execution of special programs such as Women’s Wednesday and Dirt Camp. 



  • Must be 18 years of age or older
  • At least 1 year of Instruction/Keystone Bike Park Experience
  • Min. 1 Years previous Leadership experience in a dynamic operational setting
  • Ability to work outdoors for up to 10 hours in various weather conditions
  • Ability to lift and carry 100lbs
  • Excellent guest service skills
  • Must be able to read, write, speak, comprehend and understand English fluently
  • Ability to work the entire length of the season
  • Satisfactory motor vehicle check and a valid driver's license


Preferred Skills:

  • IMBA-ICP, BICP Instructor Certification.

We’re looking for team members who are passionate about their work and the world around them, who take pride in ensuring our guests receive the best possible service and who bring a sense of self and fun to all they do. Life at 9,280 feet in the sky is a little different. With our crisp Rocky Mountain air and boundless options for adventure and exploration, you can join a community who loves where they live and loves what they do. Keystone will be your home away from home; a place where friendliness, an eye for detail and unmatched guest service is the foundation of our Culture. Come join our team – where A Mountain of Possibilities awaits.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 167243

Nearest Major Market: Denver