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Keystone Emergency Services Senior Manager

Date:  Feb 22, 2021

Keystone, CO, US

Company:  Keystone Resort
Shift Type:  Year Round

Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 


Job Summary

Keystone Emergency Services is responsible for the security and emergency response needs within Vail Resorts’ Hospitality locations and Mountain base area locations in Keystone, Colorado. This role is to manage the day-to-day emergency services, security and EMT operations by establishing and maintaining a high level of operational excellence. The position requires a very upbeat and outgoing leader who can motivate the team to achieve the highest level of guest service for our external and internal guest. We are looking for a highly organized individual who is positive, outgoing, has a passion for the emergency services industry, is well disciplined, and takes pride in their work. The Senior Manager of Keystone Emergency Services leads the team that executes on the following essential responsibilities:


Job Responsibilities

  • Lead the team that conducts all investigations concerning all vehicle accidents involving company vehicles, guest injuries, thefts, suspicious activity, fraudulent ski pass use, employee misconduct, fires, medical emergencies, drug use in/on Vail Resorts property, parking violations, access control, trespassing, guest service, employee assists and more then prepare an incident report for the highest level of company leadership for each occurrence, when applicable.
  • Drive safety initiatives across the hospitality operations focused on prevention. Conduct applicable employee incident reviews, applying learnings to lead to prevention of future incidents.
  • Establish and manage to departmental budget and manage spending to maximize revenues and profitability.
  • Ensure long term integrity and condition of assets through strategic investment in capital equipment.
  • Interface with hospitality and mountain leaders to ensure alignment of areas of focus and that mutual objectives are being met.
  • Hire, manage and support department employees. Establish goals and development plans and evaluate performance for year-round direct reports. Implement employee programs to promote safety, proactive development & succession, and engagement.
  • Create and implement operational policies and procedures. Maintain effective communications with all team members.
  • Focus on keen observations and prevention of safety and security issues through regular team patrols and coordination of efforts with applicable outside agencies.
  • Respond to medical calls on Vail Resorts property to assist ski patrol or paramedics as needed.
  • Must be able to maintain strict confidentiality.


Job Requirements

  • 5 years’ experience managing successful teams.
  • Strong verbal and written communication skills; the ability to communicate with diplomacy and tact.
  • Proficiency in Microsoft office suite, ability to adapt to additional internal systems.



  • Passion for providing and leading others in providing exceptional service.
  • Strategic leader, capable of setting an ambitious agenda and engaging and aligning a set of stakeholders to achieve it.
  • Credible businessperson who will be perceived as a trusted consultant and functional expert to senior management. Must be an influential advisor, bold and courageous, with the ability to constructively challenge and hold others accountable.
  • Strong learning agility. Enjoys and excels in environments where he/she must tackle and solve new and complex strategic business challenges and issues.
  • Performance-driven, ambitious, and change-oriented leader who shows ingenuity and fortitude in overcoming obstacles to achieve a bigger impact in an increasingly competitive marketplace.



The budgeted range starts at $56,000-67,400 + annual bonus.  Actual pay will be adjusted based on experience.


The perks include a free ski pass, and a set of benefits including... 

  • Medical, Dental, Vision insurance, and a 401(k) retirement plan  
  • Hourly employees are generally eligible for accrued Paid Time Off (PTO), Extra Time Off (ETO) and Sick Time.  Salaried employees are generally eligible for Flexible Time Off (FTO) 
  • Paid Parental Leave for eligible mothers and fathers  
  • Healthcare & Dependent Care Flexible Spending Accounts  
  • Life, AD&D, and disability insurance 


We’re looking for team members who are passionate about their work and the world around them, who take pride in ensuring our guests receive the best possible service and who bring a sense of self and fun to all they do. Life at 9,280 feet in the sky is a little different. With our crisp Rocky Mountain air and boundless options for adventure and exploration, you can join a community who loves where they live and loves what they do. Keystone will be your home away from home; a place where friendliness, an eye for detail and unmatched guest service is the foundation of our Culture. Come join our team – where A Mountain of Possibilities awaits. www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 282813

Nearest Major Market: Denver