Create Your Experience of a Lifetime!
Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.
With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.
Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
Job Benefits
- Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging, food, gear, and mountain shuttles
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
- Referral Program
Full Time roles are eligible for the above, plus:
- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans
Job Summary:
The Housing Assistant Manager is responsible for overseeing the Keystone housing portfolio. This individual will work with the Summit County Housing Manager to help execute the Employee Housing strategy to ensure support of our current and future business needs. They will help guide Employee Housing ensuring alignment to provide an Experience of a Lifetime, which includes creating a safe, inclusive, vibrant and affordable housing environment that is compliant with all regulatory requirements. This individual will help partner with multiple internal and external stakeholders at all levels, including business leaders, employees, vendors, and community resources.
Job Specifications:
- Housing: Available
- Outlet: Keystone, CO
- Expected Pay Range: $55,000 - $60,000
- Shift & Schedule Availability: Full Time / Year Round
- Skill Level: Advanced
Job Responsibilities:
- Support and execute on the employee housing strategy driving the Company’s short- and long-term business needs
- Lead a high performing team - Hire, train, motivate and supervise Summit County housing team in order to achieve operational goals of assigned communities.
- Supervise and deliver standardized, best-practices, across the enterprise aligned with an enterprise-wide strategy
- Elevate experience for residents/employees and housing staff while driving the seasonal Employee Value Proposition. Maintain a positive customer service at the forefront of all interactions while maintaining high level of visibility. Initiate and implement policies/procedures to implement robust resident communications.
- Supervise the day-to-day operations of their employee housing locations, portfolio, bed allocations and placements. Manage scheduling of staff to ensure appropriate housing support for residents.
- Assist in managing software programs and ensure standard use of the system, including identifying and troubleshooting any system related issues and escalates as needed. Ensure accounts are correctly settled & refunds processed to past residents in a timely manner.
- Create and manage internal relationships including local resort teams, HRBP’s, COO’s. Ensure clear communication with all stakeholders including VR leadership, enterprise housing team and residents.
- Assist in creating and managing external relationships with master leases, community partners, mental health resources and law enforcement.
- Liaise with Facilities & Housekeeping team to support work order system, maintain accurate billing, vendor relations and job completion. The Assistant Manager is responsible for approving and submitting all invoices into corporate.
- Support the employee wellness strategies in Employee Housing ensuring alignment with Company vision
- Maintain a positive customer service and strong EVP at the forefront of all interactions while maintaining high level of visibility. Initiate and implement policies/procedures to implement robust resident communications.
- Other duties as assigned
Job Qualifications:
- University/College Degree Preferred
- 2+ years’ experience in property management or related fields
- Development and implementation of company-wide programs
- Software system maintenance and training
- Data management
- Experience supervising teams
- Experience working with remote teams
- Proficient computer skills, especially Excel, Teams and PowerPoint.
- StarRez or other room management software programs experience preferred.
- English strong written and verbal mandatory
- Spanish preferable
- Travel to different resort locations as necessary
- Ability to align key stakeholders around a vision and to make timely recommendations based on insight, data, and influence.
The expected pay range is $55,000 - $60,000. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID 504987
Reference Date: 09/09/2024
Job Code Function: Property Management
