Housekeeping Team Lead - Housing May Be Available

Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan 
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Job Summary:

At Keystone Hospitality, our Housekeeping team is the "heart of the house!" By adhering to the highest quality of industry standards, our team ensures guest satisfaction every step of the way. The Team Lead with assist the Executive Housekeeper in the overall delivery of exceptional experience to both employees and guests alike. This individual is responsible for the supervision, training, scheduling, and motivation of the housekeeping, laundry and houseperson team. 

We are looking for service-oriented leaders who value and foster teamwork, being safe and having fun and are driven to make sure the entire property does as well. If you are looking to continue your leadership journey with a company that offers training and development, in one of the most AMAZING places in the world, come join the hospitality team at Keystone! 

Job Specifications:

• Housing: May Be Available  
• Outlet:  Keystone Lodge and Spa
• Expected Pay Range $23.00 - $25.99 / hour
• Shift & Schedule Availability:  Full Time, Year Round
• Skill Level: Advanced

Job Responsibilities:

• Assist our Executive Housekeeper in scheduling the team in cleaning groups and tracking the productivity amounts each group is responsible for on a daily basis. 
• Deliver exceptional service to all guests and be the key communicator between all different departments. I.e. Front Desk and Maintenance. 
• Train new employees on safety, room directions/specifications, stocking carts, ergonomics. 
• Prioritize daily cleaning schedules with special requests. Report add-on cleaning request from Guest. 
• Provide, and organize cleaning supplies, room amenities and linens to the housekeepers. 
• Conduct inspections on rooms, public areas and laundry department. 
• Help Executive Housekeeper with performance reviews with feedback, productivity, and inspection notes. 
• Log and track lost and found items from the units. Report maintenance issues and damages. 
• Assist in tracking labor costs, calling in contract labor when needed. 
• Schedule and track off-season deep cleans which includes carpet cleaning, dry cleaning, and requests for maintenance. 
• Other duties as assigned

Job Requirements:

• Experience in and passion for service, supervisory experience required. 
• Ability to prioritize tasks to satisfy various stakeholders. 
• High school diploma or equivalent required. 
• Exemplary verbal and written communication skills in English. Ability to read, comprehend and write complex correspondence and effectively communicate with guests, using diplomacy and tact required. Ability to communicate in Spanish a plus. 
• Ability to able stand for up to 8 hours and lift up to 50lbs. 
• Flexible schedule including weekends, nights and holidays

The expected pay range is $23.00 - $25.99. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID  497399
Reference Date: 08/25/2023 
Job Code Function: Housekeeping