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Guest Services Call Center Agent- Keystone Property Management - Year Round

Date:  Apr 6, 2021
Location: 

Keystone, CO, US

Company:  Keystone Resort
Shift Type:  Year Round

Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 

 

The PBX/Guest Services Call Center Agent answers incoming calls in a professional manner, determines caller's needs and directs the call appropriately. At Keystone Resort Guest Services you will work closely with Condo, Keystone Lodge, and Inn at Keystone Front Desks, Property Management, Housekeeping, and Operations teams to deliver Vail Resorts’ mission of Experience of a Lifetime to homeowners and guests.

 

Responsibilities include (but are not limited to):

  • Answer guest questions about resort activities, transfer calls, takes guest messages
  • Dispatch Keystone Emergency Services per established procedures, log all dispatches, contact additional agencies/resources as needed.
  • Assist Owners and Guests with luggage, roommoves, wheelchairs, cribs and rollaway beds.
  • Receive housekeeping requests from guests, owners, employees and dispatch to appropriate housekeeping department.
  • Receive maintenance requests from guests, owners and employees and dispatch out to appropriate Property Management office and log all calls
  • Explain guest pay folios over the telephone and e-mail receipts.
  • Complete shift duties, follow procedures to ensure completion, pass to next shift as necessary.

 

Qualifications:

  • Read, write, and understand English - required
  • Able to sit for 8 hours - required
  • High school Degree - required
  • College Degree- preferred
  • Previous experience in Lodging/Hospitality/Call Center - preferred
  • Experience with Property Management software applications such as SMS, PMS or LMS is preferred.
  • Computer-Microsoft office - preferred
  • Must be flexible in schedule including: weekends, nights, and holidays - required

 

The budgeted range starts at 14-16.  Actual pay will be adjusted based on experience.

 

The perks include a free ski pass, and a set of benefits including... 

  • Medical, Dental, Vision insurance, and a 401(k) retirement plan  
  • Hourly employees are generally eligible for accrued Paid Time Off (PTO), Extra Time Off (ETO) and Sick Time.  Salaried employees are generally eligible for Flexible Time Off (FTO) 
  • Paid Parental Leave for eligible mothers and fathers  
  • Healthcare & Dependent Care Flexible Spending Accounts  
  • Life, AD&D, and disability insurance 

 

We’re looking for team members who are passionate about their work and the world around them, who take pride in ensuring our guests receive the best possible service and who bring a sense of self and fun to all they do. Life at 9,280 feet in the sky is a little different. With our crisp Rocky Mountain air and boundless options for adventure and exploration, you can join a community who loves where they live and loves what they do. Keystone will be your home away from home; a place where friendliness, an eye for detail and unmatched guest service is the foundation of our Culture. Come join our team – where A Mountain of Possibilities awaits. www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 299367


Nearest Major Market: Denver