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Global Sales Desk Account Manager - Year Round (11 month) - Keystone Resort

Date: Mar 14, 2019

Location: Keystone, CO, US

Company: Vail Resorts

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

Job Title: Global Sales Desk Account Manager - Year Round (11 month) - Keystone Resort

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

The Global Sales Desk Account Manager is an11 month position (GSD: International Wholesale) which facilitates booking and quoting lodging inventory and ancillary products to International Wholesalers for all our Destination Resorts in Colorado, Utah, California and Whistler Blackcomb.

 

Job Responsibilities:

 

·         Answer quotes and booking requests via email as well as answering phones to facilitate reservations.

·         Foster and maintain excellent business to business relationships with contracted Wholesalers and Travel Agents in both English and a second language.

·         Book all ancillary product reservations, including ski school, lifts, Epic Passes, transfers, heli-skiing etc.

·         Provide trainings to new Wholesale accounts on our Mountain Products and both Owned and Operated and Third Party Lodging.

·         Increase room nights and revenue through a proactive sales approach and by following the processes put in place.

·         Multi-tasking and data-entry, proficiency with multiple systems.

·         Communicate with travel agents, wholesalers, guests, employees, corporate sales managers and other department and property managers in a positive, productive and efficient manner, including all situations from dealing with wholesale agent questions via e-mail and over the phone.

·         Provide assistance and help resolve any guest service issues as they arise by working with other internal and external departments as necessary.

·         Work with all Vail Resorts partners and properties to facilitate bookings within our high revenue Accounts as well as promoting growth for new Wholesale Accounts.

 

Job Qualifications

·         Proactive sales mentality

·         Be customer focused, able to support our Wholesalers and Travel Agents in a professional and timely manner.

·         Possess excellent verbal and written communication skills.

·         Proficient in second language, written and verbal, is a requirement; preferred Spanish and Portuguese.

·         An enthusiastic attitude towards the travel industry and knowledge of the international climate is a plus.

·         Have the ability  to work a flexible schedule based on business needs.

·         Be very detail oriented and perform duties with a high degree of accuracy.

·         Excellent at multi-tasking: the ability to work on the computer while talking with Wholesalers.

·         Passion for skiing or familiarity with our Destination Resorts and Mountain Product is a plus, but not required.

·         LMS Software, Inntopia CRS, RPOS experience a plus but not required.

·         HS Diploma or equivalent.

We’re looking for team members who are passionate about their work and the world around them, who take pride in ensuring our guests receive the best possible service and who bring a sense of self and fun to all they do. Life at 9,280 feet in the sky is a little different. With our crisp Rocky Mountain air and boundless options for adventure and exploration, you can join a community who loves where they live and loves what they do. Keystone will be your home away from home; a place where friendliness, an eye for detail and unmatched guest service is the foundation of our Culture. Come join our team – where A Mountain of Possibilities awaits. www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 166375


Nearest Major Market: Denver