General Manager, The Kindred Hotel Keystone

Date:  Mar 27, 2024
Location: 

Keystone, CO, US

Company:  Keystone Resort
Shift Type:  Year Round

 

Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
 

Job Benefits

  • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
  • MORE employee discounts on lodging, food, gear, and mountain shuttles
  • 401(k) Retirement Plan 
  • Employee Assistance Program
  • Excellent training and professional development
  • Referral Program
     

Full Time roles are eligible for the above, plus:

  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
  • Free ski passes for dependents
  • Critical Illness and Accident plans

 

Job Specifications:

  • Housing: Not available
  • Outlet: Kindred / Keystone
  • Shift Availability: Year Round / Full Time
  • The budgeted range starts at $150,000 -185,000 + annual bonus + equity.  Actual pay will be adjusted based on experience.

 

Job Summary:

The General Manager will have the rare career opportunity and expectation to launch a newly constructed property, The Kindred, in the Keystone market just steps from the Keystone Gondola.  This property is still under construction and is slated to open in early summer of 2025. The RockResorts branded property will consist of 107 hotel rooms, 95 condominium units many of which will be managed as short-term rentals, an upscale spa operation, private club, as well as a bar and restaurant and various leased commercial spaces.  This position is the coveted chance for a General Manager to launch a complicated and competitive property one of the largest ski destinations in the US.  This journey will include leading the property during pre-opening and opening with direct oversight of all lodging, club spa and food and beverage operations and strategies. The General Manager is accountable for all aspects of the property including: day-to-day operations, oversight of all staff and staffing, customer satisfaction, property maintenance and appearance, alignment and follow up in all matters of Health and Safety, and meeting all RockResorts standards and developing property specific SOPs.

 

We provide Epic Service by creating memorable experiences and emotional connections with the team and our guests. Success in this position is exhibited by strong financial performance, a well-maintained property, highly engaged employees and guest satisfaction at elevated standards of luxury.  Accomplishment of required tasks as outlined will require end goals be met such as driving financial results, promoting positive cultural environment, seeking and acting towards constant improvements and financially ensure profitability.

 

The General Manager will be accountable for demonstrating exceptional strategic leadership in long- and short-term planning and strategy development to deliver outstanding overall performance.  Initial expectations will include a successful financial and cultural launch of the property with strategic stabilization over the next 12-24 months.  Initial delivery of new expectations for service and programming will be required while simultaneously assuring appropriate operating profit and maintaining luxury service standards.  Accountability driving property room rate and occupancy to maximize revenue.  Implementation of an F&B concept that will drive successful a successful restaurant and bar operation in addition to servicing banquets.  Strong business acumen is required.

 

In addition, luxury brand standards and luxury amenities are an integral part of hotel operations for both guests and employees - as such, applicants must be able to demonstrate proficiency in operating at a luxury level of service, in a highly seasonal resort setting. Brand standards and adherence to established plans will be critical expectations from the outset. Successful background required in the leadership and oversight of all aspects of full-service hotel operations including robust food & beverage, rooms operations, spa operations, and property maintenance.  Of utmost importance is the ability of the General Manager to aid in all the above through the productive alignment and management of critical stakeholders inclusive of hotel ownership group, Management Company, Resort Management, and employees.

 

Job Responsibilities:

  • Meet and exceed customer expectations as measured by brand scoring metrics through proactive lodging, food and beverage, and group/conference management and relations.
  • Develop and execute property strategic plan with departmental leaders.
  • Critical thinker with property-based, total resort, divisional and enterprise-wide priorities always in practice.
  • Exhibit keen financial acumen, creating and managing departmental budgets, including forecasting, variances and top-tier revenue management.
  • Work closely with Revenue Management, Reservations, and Resort Sales teams to maximize revenue and occupancy.
  • Collaborate with other General Managers in-resort and cross-divisional resort leaders to resolve challenges and provide seamless Experiences of a Lifetime for guests and employees.  Lead divisional culture focused on Safety and Epic Service.
  • Recruit, interview, hire, coach, and develop staff members. High level of accountability, communication and personnel management required to maintain luxury-level talent.
  • Support guest recovery opportunities as necessary through both short-term resolution and long-term strategic action planning.
  • Strong connection to all staff expected with the ability to balance administrative duties of office and willingness to assist in operations when necessary.
  • As the leader of the property, champion a diverse, equitable and inclusive culture.
  • Serves as the primary liaison with hotel ownership aligning goals and objectives for the property and managing in accordance with the Hotel Management Agreement.
  • Additional duties as required

 

Knowledge Base:

  • Passion for providing and leading others in delivering exceptional service.
  • Strategic leader, capable of setting an ambitious agenda, engaging and aligning a high functioning team to achieve it.
  • Credible businessperson who will be perceived as a trusted consultant and functional expert to senior management.  Must be an influential advisor, bold and courageous, with the ability to constructively challenge and hold others accountable.
  • Strong learning agility.  Enjoys and excels in environments where he/she must tackle and solve new and complex strategic business challenges and issues.
  • High emotional intelligence.  Demonstrate the awareness of and ability to shape your impact on your team, and a wide range of stakeholders to achieve ambitious goals.
  • Performance-driven, ambitious, and change-oriented leader who shows ingenuity and fortitude in overcoming obstacles to achieve a bigger impact in a competitive marketplace.

Job Qualifications:

  • Bachelor’s Degree – Required
  • 9+ years lodging and hospitality experience required, with specific experience in leading department heads. Previous Hotel, Assistant General Manager or General Manager experience highly advised.
  • Proven experience with and passion for providing excellent service.
  • Exemplary verbal and written communication skills in English required. Ability to read, comprehend and write complex correspondence and effectively communicate with guests using diplomacy and tact required.
  • Valid Drivers License and ability to complete a Motor Vehicle Report on hire.
  • Proficiency with Microsoft Office applications required – proficiency with property management software and property maintenance software preferred.

 

The expected pay range is $150,000 - 185,000 + annual bonus + equity. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

 

Requisition ID  501054
Reference Date: 03/27/2024 
Job Code Function: Leadership 


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