Share this Job

Operations Manager (Reports to General Manager), Hyatt Place Keystone

Date:  Sep 15, 2021

Keystone, CO, US

Company:  Keystone Resort
Shift Type:  Year Round

We’re looking for team members who are passionate about their work and the world around them, who take pride in ensuring our guests receive the best possible service and who bring a sense of self and fun to all they do. Life at 9,280 feet in the sky is a little different. With our crisp Rocky Mountain air and boundless options for adventure and exploration, you can join a community who loves where they live and loves what they do. Keystone will be your home away from home; a place where friendliness, an eye for detail and unmatched guest service is the foundation of our Culture. Come join our team – where A Mountain of Possibilities awaits. www.vailresortscareers.com



Job Overview: 

Reporting to the General Manager and manages all front office and food and beverage operational activities at the Hyatt Place Keystone with the intent of providing the highest standard of courteous service while meeting and exceeding profit levels. Provides overall direction, coordination, and evaluation of the front office and food/beverage departments and staff. Interviews, hires, trains, supervises, evaluates, counsels, and administers progressive disciplinary procedures for front office staff. Interacts positively with guests and takes action to resolve issues to the satisfaction of guest/resort. Generally, manages a medium staff of 10 to 12 hourly employees and one salaried employee. 


Job Responsibilities: 

  • Ensure that Vail Resort’s guest service standards are being applied consistently and departmental policies and procedures are followed. 
  • Ensure that standards for service, communication, grooming and training are in line with Hyatt Place brand standards. 
  • Must remedy all guest complaints or issues. 
  • Must coach and discipline associates.  
  • Intercept all guest issues and respond directly with guests on behalf of the property. 
  • Manage payroll weekly schedules for all front office staff and be within budgeted CPOR.  
  • Review the current day's expected arrivals and check all VIP and owners special request reservations to ensure that they are pre-registered. 
  • Ensure all checklists are updated and are completed. 
  • Conduct interviews and reference checks as well as organize and administer on-the-job training for new employees. 
  • Purchasing & inventory for Front Office and F&B
  • Follow proper cash handling procedures in the training manual. 
  • Review all guest folios for proper payment and credit card charges. 
  • Develop strong working relationships with all departments. 
  • Assist the accounting department in resolving various billing issues on guest folios. 
  • Conduct daily pre-shift meeting with housekeeping. 
  • Daily review of applicable paperwork. 
  • Develop and train employees for career advancement. 
  • Responsible for attending all company training classes. 
  • Oversee all responsibilities of valet team, including CHP compliance, permitting and vehicle maintenance. 
  • All other duties as assigned

Job Qualifications:


  • Minimum 2 years Front Desk or customer service 
  • Minimum 2 years supervisory experience
  • Proficient in Microsoft Office programs (Office, Excel) 
  • Strong verbal and written communication skills 
  • Strong customer service skills 
  • Must be 21 years of age with valid US Driver License 


  • Bachelor Degree 
  • Previous experience in banquet or conventions experience              
  • Previous experience with the Opera PMS system  


The budgeted range starts at $50,000 - $60,900 + annual bonus.  Actual pay will be adjusted based on experience.


The perks include a free ski pass, and a set of benefits including... 

  • Medical, Dental, Vision insurance, and a 401(k) retirement plan  
  • Hourly employees are generally eligible for accrued Paid Time Off (PTO), Extra Time Off (ETO) and Sick Time.  Salaried employees are generally eligible for Flexible Time Off (FTO) 
  • Paid Parental Leave for eligible mothers and fathers  
  • Healthcare & Dependent Care Flexible Spending Accounts  
  • Life, AD&D, and disability insurance 


Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 345747

Nearest Major Market: Denver