Create Your Experience of a Lifetime!
Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.
With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.
Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
Job Benefits
- Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging, food, gear, and mountain shuttles
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
- Referral Program
Full Time roles are eligible for the above, plus:
- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans
We're looking for a kindred spirit who will be inspired to create dynamic, strategic and leadership for the Front Office operations of Kindred Resort, a new, elevated luxury property located at the base of Keystone Resort in Colorado.
Kindred Resort is a visionary development with a mission to be the most welcoming luxury hospitality experience through extreme kindness and active excellence. Embedded in the resort experience is a passion for outdoors and creating connections between guests, employees, and community. Our goal is to spark elevated experiences that welcome all kindred spirits.
Job Summary:
This is a supervisory position with direct reports, including the Doorman, Bellman and Valet. Responsible for hiring/staffing, scheduling, training, payroll, performance management/evaluation, and other administrative duties. Fulfills day-to-day responsibilities with a focus on providing exceptional guest services. Understands the department’s financials and can effectively explain variances to budget and forecasts. Assist the hotel as needed and exhibit a high level of knowledge about the company’s goals and vision. Communicate effectively with other departments to ensure alignment for guest and hotel needs.
Job Specifications:
- Starting Wage: $56,485 - $62,000
- Employment Type: Year Round
- Shift Type: Full Time hours available
- Minimum Age: At least 18 years of age
- Housing Availability: Yes
Job Responsibilities:
- Assist in managing staffing levels to align with daily business demands, ensuring adequate coverage across Front Desk, Concierge, Bell/Valet, and Night Audit operations.
- Support daily department operations with hands-on tasks as needed, including delivering luggage, retrieving vehicles, and assisting guests directly.
- Maintain inventory of operating supplies, uniforms, and departmental equipment, ensuring availability and proper organization.
- Handle guest concerns and resolve issues promptly, escalating to the Front Office Manager when appropriate.
- Complete and submit incident reports for vehicle damage, loss, or other operational incidents.
- Utilize front office software to look up and update guest vehicle information and other operational records.
- Delegate tasks to associates and follow up to ensure completion according to service standards.
- Provide coverage for associates during breaks, absences, or periods of short staffing, ensuring seamless service delivery.
- Help manage and prioritize vehicle flow on the front drive to maintain safety, efficiency, and guest satisfaction.
- Support the implementation of departmental procedures and policies, reinforcing brand standards and service excellence.
- Perform additional duties as assigned by the Front Office Manager or hotel leadership.
Pre-Opening Responsibilities:
Strategic Support & Setup
- Assist in implementing Standard Operating Procedures (SOPs) for Front Desk, Guest Services, Valet/Bell, and Concierge.
- Support the selection and setup of front office software systems (PMS, POS, CRM).
- Help ensure the front office layout is ergonomic and guest-friendly.
Staffing & Training
- Assist with recruiting, interviewing, and onboarding front office team members.
- Support training programs on hospitality standards, systems, and brand values.
- Help cross-train staff to ensure flexibility across roles.
Policy & Compliance
- Assist in establishing cash handling, check-in/check-out, and guest privacy procedures.
- Support compliance with local laws, safety regulations, and brand standards.
- Help maintain key control and security protocols.
Job Requirements:
- Bachelor’s degree or equivalent professional experience in hospitality or a related field.
- Minimum of 1 year of hotel guest service experience, preferably in a luxury or branded property.
- Minimum of 2 years of management or supervisory experience in a front office or guest service role.
- Proficiency with Microsoft Office (Word, Excel, Outlook), PeopleSoft, and LMS systems.
- Strong verbal and written communication skills, with the ability to clearly convey information to employees, peers, and leadership.
- Ability and willingness to provide constructive and candid feedback to team members and directors.
- Professional appearance, demeanor, and behavior, modeling the high standards expected in a luxury resort environment.
- Ability to stand, walk, and perform physically demanding tasks for extended periods, and work a flexible schedule including evenings, weekends, and holidays.
The expected pay range is $56,485 - $62,000. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.
In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.
We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID 511990
Reference Date: 10/07/2025
Job Code Function: Front Office
