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Front Desk Team Lead - Housing Available

Date:  Mar 17, 2023

Keystone, CO, US

Company:  Keystone Resort
Shift Type:  Year Round


Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first time seeing the mountains, or you already call them home, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts and our remote Corporate team, you can join for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es), 40% retail discounts, summer activities discounts, wellness benefits, and the chance to grow through Epic Service - our leading training and development experience.


Job Benefits

  • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons  
  • MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities 
  • 401(k) Retirement Plan  
  • Employee Assistance Program 
  • Excellent training and professional development 
  • Referral Program 


Full Time roles are eligible for the above, plus: 

  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
  • Free ski passes for dependents 
  • Critical Illness and Accident plans 



Join a team where you can reap the benefits of being a part of two world class companies Vail Resorts, one of the world’s 50 most innovative companies as named by Fast Company, and Hyatt where ‘We care for people so they can be their best’. Hyatt Place-Keystone is looking for someone who pushes boundaries and challenges the status quo. If you're brave, ambitious and passionate in everything you do, we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Welcome to Vail Resorts. Reach Your Peak


The Hyatt Place Keystone is an upscale select service hotel offering 103 guestrooms, an open food market with made-to-order meals and snacks available around the clock, free WiFi, and a well-equipped fitness center. We cater to the multitasking traveler with a 24/7 lifestyle, creating a modern, comfortable, seamless experience. Hyatt Place Keystone in the Rocky Mountains is steps away from the Mountain House base of Keystone Ski Resort, minutes away from the main River Run Village of Keystone Ski Resort and close proximity to the Keystone Conference Center.


Job Specifications:   

  • Housing: Accepting Applications
  • Outlet: Hyatt Place
  • Expected Pay Range: $20.00 - $24.49 
  • Shift & Schedule Availability:  Full Time, Year round
  • Skill Level: Lead


Job Responsibilities:

  • First contact for guest concerns
  • Support of Gallery Hosts
  • Conduct huddles to ensure clear communication of the day’s events to Hosts
  • Oversee FIFO (first in/first out) process with Food & Beverage
  • Walk through of public areas and kitchen with follow up report/checklist to management
  • Assist with/oversee proper meeting room set up/tear down for internal and external clients
  • Act as Manager on Duty in the absence of management
  • Inventory control of Gallery Host Stand supplies and kitchen supplies
  • Offer larger than home experience
  • Maintain a clean, comfortable, and inviting environment
  • Share a moment with guests to make a real connection and be authentic
  • Assist with training of new Gallery and Breakfast Hosts
  • Assist in the kitchen and housekeeping as needed
  • Other duties as assigned


Job Qualifications:

  • High School Diploma or GED
  • Six months experience as a Gallery Host at Hyatt Place or similar front desk/front office experience                    
  • Schedule - Full Time
    • Schedule flexibility- Must be able to work any shift including on weekends and holidays
  • Outstanding customer service skills
  • Ability to work well with other associates
  • A desire and the ability to grow into a management role is preferred
  • Must be 21 years of age


The expected pay range is $20.00 - $24.49. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.


Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.


Requisition ID 492671

Nearest Major Market: Denver