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Front Desk Agent - Keystone Lodge & Spa - Summer/Spring Seasonal

Date: Aug 13, 2019

Location: Keystone, CO, US

Company: Vail Resorts

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

This is a Summer seasonal position that can start right away with work available through the months of April/May and the 2018/2019 season.


Keystone Lodge & Spa front desk agent facilitates guest check-in, check-out, and provide general information at our AAA Four Diamond Hotel. This position has the potential for long term professional development.


Responsibilities include (but are not limited to):

  • Maintain a professional appearance.
  • Ensure standard of the day are posted and adhered to.

◦Read the logbook and most recent MOD report to ensure knowledge of all events.

◦File MOD reports and post pre-shift meeting.

◦Check for any group arrivals.

  • Review VIP list and ensure knowledge of VIP names.
  • Conduct pre arrival phone calls/emails
  • Conduct post arrival & follow up phone calls
  • Look at inventory and shift inventory if necessary. Review site tours and ensure housekeeping is aware of room to use.
  • Ensure all registration cards have signatures, credit card swipes/ imprints, and are completed as necessary.
  • Must follow all SOX compliance procedures
  • Ensure all guest room moves are noted and completed and cancelled if applicable.
  • Deliver amenities, valet cars, luggage assist
  • Responsible for handling a cash bank, signing in and out.
  • Must follow division resort grooming standards
  • Perform all duties assigned by managers.



  • High school diploma or equivalent is required- College Degree preferred
  • MS Office proficiency is required
  • Prior front desk experience a plus.
  • Excellent guest service skills.
  • Ability to multitask and strong verbal communication skills are required.
  • Candidates with prior guest service experience in a fast paced environment preferred.
  • Able to communicate with guest, homeowners, and colleagues with diplomacy and tact
  • Experience in a guest service environment is strongly preferred
  • Previous knowledge of the Resort is strongly preferred
  • Able to communicate effectively in English, both written and verbal
  • Able to lift 30 lbs and to stand for long periods of time in excess of 4 hours without sitting
  • Proficient on property management systems (SMS, PMS, LMS) - preferred
  • Flexible schedule including weekends and holidays is required

We’re looking for team members who are passionate about their work and the world around them, who take pride in ensuring our guests receive the best possible service and who bring a sense of self and fun to all they do. Life at 9,280 feet in the sky is a little different. With our crisp Rocky Mountain air and boundless options for adventure and exploration, you can join a community who loves where they live and loves what they do. Keystone will be your home away from home; a place where friendliness, an eye for detail and unmatched guest service is the foundation of our Culture. Come join our team – where A Mountain of Possibilities awaits.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 169841

Nearest Major Market: Denver