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Director of Housekeeping

Date:  Apr 29, 2021

Keystone, CO, US

Company:  Keystone Resort
Shift Type:  Year Round

Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 


Job Summary

At Vail Resorts/Keystone Resort Property Management, we affectionately refer to our housekeeping department and room attendants as the "heart of the house"!  By adhering to the highest quality of industry standards, our housekeeping staff ensures guest satisfaction every step of the way.  We are looking for guest service-oriented individuals who value cleanliness, are energetic, organized/methodical. This position will provide oversight of guest rooms and public areas, and management of all housekeeping activities including budget reviews, ordering supplies, scheduling, staffing, contract staff management, room inspections, as well as training, disciplining, and developing seasonal and year-round employees. 


Job Responsibilities

  • Manages room quality, assuring cleanliness of units and that all appliances/furnishings are in working order.
  • Work with Front Desk and Tracking on room priorities and needs.
  • Create the schedules for your housekeeping department in your area according to business needs while keeping the whole department needs in mind.
  • Work with training manager on staffing needs, new employee placement, and employee training follow up.
  • Make sure your area is maintaining budgeted bottom line through employee productivity and proper inventories.
  • Work closely with your area Vacation Rental Managers and hold regularly scheduled meetings.
  • Maintains area supplies and tools to par levels.
  • Manage a large area spread out over several miles and ensure you have qualified drivers and vehicles in good condition.
  • Work closely with the other Housekeeping Directors within KRPM and promote Teamwork
  • Take on projects as assigned with an eye for innovation and departmental improvement


Job Requirements


  • High School diploma or equivalent
  • Must have minimum 2 years experience in hospitality rooms division, with progressive levels of responsibility
  • 3+ years of experience in managing people
  • Expertise in scheduling, managing room inventory, employee productivity
  • Proficient in Microsoft office esp. Excel and Outlook
  • Must be able to speak, read, and write in English
  • Valid US Driver's License and acceptable driving record with ability to drive a company vehicle
  • High level skill in interacting with a diverse group of people, including employees and guests from different cultural backgrounds
  • Must have excellent communication skills, and be able to clearly and effectively communicate with staff and guests


  • Property management housekeeping experience
  • College Degree
  • Knowledge of LMS
  • Conversational Spanish



The budgeted range starts at $45,000 - $55,250 + annual bonus.  Actual pay will be adjusted based on experience.


The perks include a free ski pass, and a set of benefits including... 

  • Medical, Dental, Vision insurance, and a 401(k) retirement plan  
  • Hourly employees are generally eligible for accrued Paid Time Off (PTO), Extra Time Off (ETO) and Sick Time.  Salaried employees are generally eligible for Flexible Time Off (FTO) 
  • Paid Parental Leave for eligible mothers and fathers  
  • Healthcare & Dependent Care Flexible Spending Accounts  
  • Life, AD&D, and disability insurance 


We’re looking for team members who are passionate about their work and the world around them, who take pride in ensuring our guests receive the best possible service and who bring a sense of self and fun to all they do. Life at 9,280 feet in the sky is a little different. With our crisp Rocky Mountain air and boundless options for adventure and exploration, you can join a community who loves where they live and loves what they do. Keystone will be your home away from home; a place where friendliness, an eye for detail and unmatched guest service is the foundation of our Culture. Come join our team – where A Mountain of Possibilities awaits. www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 284447

Nearest Major Market: Denver