Director of Rooms, Kindred

Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• RSP Options (after 12 months or 2000 cumulative hours of service)
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Kindred Director of Operations - Rooms:

We're looking for a kindred spirit who will be inspired to create dynamic, strategic and leadership for the finance operations of Kindred Resort, a new, elevated luxury property located at the base of Keystone Resort in Colorado.

Kindred Resort is a visionary development with a mission to be the most welcoming luxury hospitality experience through extreme kindness and active excellence. Embedded in the resort experience is a passion for the outdoors and creating connection between guests, employees, and community. Our goal is to spark elevated experiences that welcome all kindred spirits.

Vail Resorts is a leading mountain resort operator with over 40 resorts in sixteen states and four countries. We exist to create an Experience of a Lifetime for our employees, so they can, in turn, provide and Experience of a Lifetime for our guests. We are looking for leaders, innovators, creators, and ambitious professionals to join our talented team. If you’re ready to pursue your fullest potential, we want to get to know you!

Job Summary:

The Director of Operations - Rooms is responsible for assisting the General Manager in delivering results that contribute to the mission and overall success of the hotel/resort by accomplishing performance objectives focused on business revenues, associate engagement, guest/residence owner satisfaction and profitability in the Rooms, Spa and Club departments. This position will be responsible for monitoring budgets and financial performance, supporting Sales and Marketing efforts and conducting frequent property inspections. 

Job Specifications

• Outlet: Kindred Resort
• Expected Pay Range: $105,000 - $115,000 + annual bonus, Actual pay will be adjusted based on experience
• Shift & Schedule Availability: Full Time / Year Round

Job Qualifications:

• Bachelor’s degree 5 years of experience in a full-service hotel.
• At least 2 years of experience in a Department Head/Director role at a full-service hotel.
• At least 4 years of supervisory experience
• Proficient in Microsoft word, excel, outlook, PowerPoint
• Working knowledge of managing brand standards.
• Experience in managing labor and expenses in a full-service hotel
• A successful candidate should have strong written and oral communication skills plus a strong background in delivering presentations and training.
• Spanish language skills - preferred
• Previous Hotel Operations experience - Required

Opening Specifications

Brand Development and Implementation

• Buildout Brand specifics – Active Luxury, Campfire Luxury, Kindred Spirits, etc
• Lead the storytelling creation for key programs while building upon those programs.
• Coordinate with the project team to ensure all areas understand the brand and operate under it.

Strategic Planning & Project Management

• Manage the rooms division opening critical path and milestone timeline.
• Participate in construction site walkthroughs and report readiness status.
• Coordinate with the project team on fit-out of Front Office, Housekeeping, Concierge, Guest Services, Valet, Club and Spa

Recruitment & Training

• Create organizational structure and job descriptions for all rooms departments.
• Recruit and onboard key leadership and operational staff (e.g., Front Office Manager, Executive Housekeeper).
• Design and deliver pre-opening training programs focused on Kindred luxury service standards, brand values, and SOPs.
• Facilitate cross-departmental orientation and service culture immersion.

Systems & Technology Setup

• Oversee configuration and testing of PMS, key card system, in-room tech, club system, spa system and guest communication platforms.
• Collaborate with IT to ensure seamless system integration (PMS-HK interface, mobile check-in, etc.).
• Develop SOPs for all technology touchpoints, including guest journey scenarios.

Policy & SOP Development

• Create and implement all departmental SOPs, Forbes-style service standards, and emergency procedures.
• Establish check-in/check-out procedures, VIP protocols, and guest recovery workflows.
• Develop lost & found, key control, luggage handling, and privacy/security policies.

Inventory, Supplies & Uniforms

• Oversee ordering of operational supplies and equipment (OS&E), including linens, guest amenities, carts, uniforms, and signage.
• Coordinate setup of rooms, closets, pantries, and back-of-house spaces for optimal flow.

Guest Journey Mapping

• Design the luxury guest arrival, in-stay, and departure experiences in alignment with brand ethos.
• Collaborate with Concierge, Bell, and Valet teams to ensure seamless curbside-to-room transitions.
• Create special handling protocols for VIPs, celebrities, and long-stay guests/owners.

Job Responsibilities

• The Director of Operations – Rooms will coordinate, direct and manage day-to-day hotel operations including but not limited to:  Front Office (Bell/ Valet, Night Audit, Front Desk, Concierge), Housekeeping (including but not limited to Laundry, Room Attendants, and Public Areas), Spa, Club and HOA.
• Serves as the Campfire Luxury and Storytelling champion, making sure every guest/owner experience meets the Kindred Brand expectation.
• Builds strong relationships with Kindred owners and guests.
• Manages applicable capital projects with the Director of Engineering.
• Embraces leading a team, training and developing them to excel in their roles and continuously improve; motivate team members to exceed expectations of the guests; passionately uphold and elevate a positive work environment.
• Maintains all required Rock Resorts and Kindred Resort brand cleanliness and service standards.
• Oversees Food and Beverage operations when the Director of Operations – F&B is off.
• Observes and adheres to safety and security procedures, promoting a safe work environment.  Detect signs of emergency situations and respond with proper and prompt action.
• Able to reach effective solutions, poses good questions, and does not stop at the first answer he/she comes across.
• Identifies and resolves problems in a timely manner.
• Able to build associate engagement to achieve goals and objectives.
• Accurately budgets and forecasts revenues and expenses monthly.  
• Monitors and controls labor costs and operational expenses.
• Demonstrates a commitment to customer service and ensures brand service scores are maintained at brand average or better.
• Coaches by providing regular performance feedback and proactively addressing performance concerns of team members.
• Analyzes systems and operational procedures and evaluates and implements new systems as required.
• Responsible for daily monitoring of rooms inventory, rate and plan availability and preparing reports of room availability and revenue generated.
• Plans, develops, implements and evaluates the level of guest service given to external customers by reviewing all guest surveys.  Follows up/resolves as required.
• Maintains product and service quality standards by conducting periodic inspections, investigating complaints and initiating corrective action.
• Develops and utilizes operating and training manuals to foster professional development and cross-training.
• Develops monthly action plans to proactively correct departmental deficiencies.
• Reviews all schedules, purchase requests, purchase orders, and coordinates efforts to follow budget, forecast, and staffing requirements.
• Represents Kindred in the pre- and post- convention meetings and communicates needs to proper departments.
• Interfaces with PR, marketing, strategic alliance, catering services and events, and mountain ops to maximize visibility and branding of all of our resort products.
• And any other applicable job duties.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 508652
Reference Date: 05/24/2025
Job Code Function: Leadership