Keystone, CO, US
Create Your Experience of a Lifetime!
Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.
With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.
Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
Job Benefits
Full Time roles are eligible for the above, plus:
Job Summary:
Serve as the first line of department contact, which includes assisting on-site group leaders and guests, monitoring the department email inbox, answering phone calls, coordinating with resort operations as requested, and sending reports. This position also entails working with external clients and internal managers to plan multiple events involving food and beverage, setups, audio-visual, resort activities, restaurant reservations, and other client requests. This position is also meant to train and prepare the Conference Services Assistant to progress into a Conference Services/Catering Manager.
Job Specifications:
Job Responsibilities:
1. Provide front office support/ superior guest service assistance as directed by managers.
2. Request services from various departments including Reservations, Restaurants, Activities, Banquets, Audio Visual, and Set-Ups, to fulfill and exceed guest’s expectations.
3. Create, distribute and maintain daily, change sheet, weekly, and guest event reports through FDC within departmental distribution timelines.
4. Retrieve and respond to voicemail and email frequently as well as cover for CSM’s when out of office or as requested.
5. Maintain close partnership with Conference/ Catering managers in understanding details, processes and learning of the event planning processes to provide exemplary guest service to the meeting planner and/or group leader, both prior to arrival and once on-site.
6. Develop and maintain close working relationship with assigned Intra Resort Departments to plan “In-House” meetings. Learn various Lines of business between Breckenridge and Keystone. Examples include lift tickets, ski school, rentals, banquet food and beverage, restaurant food and beverage, golf, and other summer and winter activity products. Up-sell to small groups as assigned.
7. Create and distribute group resumes and banquet event orders for assigned In-House accounts, day-group catering events, social groups, and small corporate groups with lodging blocks.
8. Learn to be proficient in Delphi FDC to create banquet event orders and resumes. Learn to be proficient in Social Tables to create event diagrams.
9. Coordinate with exhibitors for on-site needs such as electrical, AV, and shipping. Answer exhibitor questions over the phone, over email, and on-site.
Job Requirements:
• Previous guest service and administrative experience.
• Previous resort experience a plus.
• Ability to pay attention to detail a must.
• Strong verbal and written communication skills.
• Positive attitude and exceptional guest service presence.
• Courteous and professional telephone and guest service skills.
• Good listening abilities.
• Ability to work under pressure, handle multiple tasks and meet deadlines.
• Good proofreading and follow-up skills.
• Decision-making abilities.
• Be proactive in exceeding expectations.
• Show ambition in moving toward goals.
• Punctual & Flexible Schedule
• Passion for the resort and event industry
• Desire to develop and grow in the position for a future manager role.
• Self-starter and ability to use resources to find answers.
• Microsoft Office, Excel and Adobe
The expected pay range is $20.00 - $23.00. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID 500541
Reference Date: 02/20/2024
Job Code Function: Catering & Conference
Nearest Major Market: Denver
