Assistant Executive Housekeeper

Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan 
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Job Summary:

Keystone Resort Property Management is the premiere property management company in Keystone Resort, providing comprehensive management services to both homeowner associations as well as individual homeowners renting their units. This Assistant Housekeeping Manager supports an Executive Housekeeping Manager with the management duties to manages 400+ vacation condos or home care properties. Properties are within a few miles of the base of Keystone Resort, The manager works closely with both Keystone housekeeping Teams, and supporting departments to deliver Vail Resorts’ mission of Experience of a Lifetime to homeowners and guests.

Responsibilities will include leading and motivating teams, training and hiring all employees, coaching, disciplining and mentoring employees, resolving employee issues, sense of professionalism in all staff members, oversee safety training. Assisting as need it with room inspections , ensure proper cleanliness and proper reports, support guest satisfaction 100%; contributing to profitability of the resort by working within budget and controlling costs, scheduling and payroll processing, ensuring proper key and phone control policies are in place . Maintaining linen and supplies par levels, and employee training.

Job Specifications

• Housing: Available
• Outlet: Keystone
• Shift & Schedule Availability: Year Round 11 Month / Full Time
• The budgeted range starts at $52,000 - $59,660.  Actual pay will be adjusted based on experience.

Job Responsibilities

• Distribute and delegate work load to guarantee maximum production and guest satisfaction with minimum outlay of expenses in terms of labor
• Assist with investigating complaints, evaluate corrective actions and implement plan to resolve and de-escalate conflicts.
• Communicate effectively to provide clear direction in assigning and instructing housekeeping in details of work.
• Manage finances of housekeeping operations including budget, forecasts and inventory
• Provide staffing, training, counseling and performance reviews for the housekeeping department.
• Ensure employees understand expectations, parameters, and follow the policies and procedures stated in the employee manuals.
• Ensure the evaluation and goals for all staff in completed and timely manner ( success factor )
• Ensure proper scheduling of all shifts and check daily for proper coverage according to forecast CPOR
• Comply with all Resort policies, responsible for insuring safety procedures and standards of operation.
• Approve payroll on People Soft , control supply inventory , order on Coupa , daily pre shift meeting , lost and found and check daily the Medallia comment cards.
• Solicit employee feedback and review employee satisfaction results to identify and address employee problems or concerns.
• Emphasize guest satisfaction –Through Medallia NPS & CS scores during all departmental meetings and focus on continuous improvement.
• Supervise the linen inventory based on forecast CPOR
• Supervise and review with the staff all the IQTrack reports
• Maintain high moral, good work environment, sense of professionalism and guide the staff to increase productivity.
• Act as Manager on Duty for select shifts, as part of the Manager on Duty Program

Job Requirements

Required:

• High school diploma or equivalent
• Previous experience in managing a hotel/resort housekeeping department
• Minimum of 2 years Supervisory/Management experience
• Valid Colorado Driver’s License
• Proficient in Microsoft Office·English fluency

Preferred:

• Previous experience with Property Management
• Bilingual - Spanish

The expected pay range is $52,000 - $59,660. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID  497917
Reference Date: 09/12/2023 
Job Code Function: Housekeeping